Has My Account Been Hacked?

Has My Account Been Hacked?

in Account & Technical Support

Posted by: Zordinary.7120

Zordinary.7120

Hi, i have received email from this person that keeps trying to log into my account from China, i’m not gonna expose his exact ip address because i do not want to get in trouble. The email asks me to authenticate this log in, which i did NOT press the link to authenticate it. Does this assure my account from being logged by this person? Or he can still get into my account?
The email looks like this (i cut out the link and his specific ip address)
Address: ********
City: Jinan
Region: 25
Country: CN
This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?*********************************

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

Has My Account Been Hacked?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

You need to go ahead and change your password and maybe your email, just to be sure. This person has your information. The only thing that’s stopping him right now is the IP authorization. This means your account is not secure and if he can figure out a way to get past it, he can steal your account.

(edited by Astral Projections.7320)

Has My Account Been Hacked?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You need to go ahead and change your password and maybe your email, just to be sure. This person has your information. The only thing that’s stopping him right now is the IP authorization. This means your account is not secure and if he can figure out a way to get past it, he can steal your account.

This is good advice. Also, the email isn’t from the person in China, it is from ArenaNet, asking you to verify the unknown IP address. It is a good thing you have it enabled. =)