Help Anet, I cannot confirm logins

Help Anet, I cannot confirm logins

in Account & Technical Support

Posted by: tsuyosugiru.7634

tsuyosugiru.7634

I cannot get those email confirmations that I used to, even though I removed all authorized networks on the security tab in my account.
I just downloaded an authenticator on my smartphone, and I set it up and linked it to my gw2 account, but whenever I try to log in it doesn’t ask me for the authenticator code. It just directs me to the character select screen.

How can I possibly enable the confirmation back again ?

Help Anet, I cannot confirm logins

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

When did you turn it on? (maybe it take some time?)

I just tested this (both in-game and here) and it required my authenticator at both logins (I did NOT check REMEMBER THIS NETWORK). My current log in is NOT listed as an Authorized network.

Note that in neither case did I receive any emails so it’s an either / or situation in terms of Authenticator OR Email confirmation….not both.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Help Anet, I cannot confirm logins

in Account & Technical Support

Posted by: tsuyosugiru.7634

tsuyosugiru.7634

Actually I can assure you I have no authorized networks listed anywhere, I removed everything and I can still manage to log in in-game and on the website with no confirmation. I just directs me into the game as if I has already confirmed something, yet I didn’t, and I was not asked to do it either. Here is a screenshot

Attachments:

Help Anet, I cannot confirm logins

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Have you refreshed that page? When I logged back in (via the Authenticator w/o remembering my network) my page also listed my previous network still (even tho I had removed it). When I refreshed the page….it was gone.

If what you say is true, you need to contact support as your account is NOT acting normally.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Help Anet, I cannot confirm logins

in Account & Technical Support

Posted by: tsuyosugiru.7634

tsuyosugiru.7634

yes I have refreshed my page. I suspect my account is not acting normally too. But now my suspicion is turned into a certainty.

Help Anet, I cannot confirm logins

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

tsuyosugiru — you may wish to change your game password, change your e-mail password, and submit a ticket, if you feel your account is not secure.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet