Guild Wars 2

We have a guildie that isn’t savvy and is currently at work (confirmed via text with her). It came to our attention that guild vault money and items were taken that were out of character for her, but it really didn’t sink in until someone commented she was online.

I logged in to see her toon is online, and has performed a server change to another server – texted her, she is at work.

What exactly do we do here? She will likely be overwhelmed without a specific “go here, type this” type instructions. Any chance of getting her moved back to her server with us (perhaps some of us should move there & sit out the week with her?).

If she logs in will it bump them off? Should she log into guildwars2.com and change password first, then login? any chance of guild items being returned (unlikely, and really the least of our concerns – just.. while asking questions, may as well put that out there).

tia!

Hello Serenitee.3890,

Your friend need to contact our customer support team as soon as possible, providing the following information :

- Your GW2 Username
– Your GW2 Display Name
– Your serial code
– A character name, if any
– A detailed description of the issue that you’re experiencing

Just got this email::

A log-in attempt from the following location is currently awaiting your authorization.

Address: 123.129.113.223
City: Dongying
Region: 25
Country: CN

funny thing.. i live in Australia…

did GW2 get hacked or something..
Cause the email address & password i use for this account is not used anywhere else, and have never been used to send emails. And i delete all emails out of it, so how is it possible for someone to get my login name and password????

Hi Auraka,

Your account might be compromised. Please perform a full scan of your computer for keyloggers or other malicious software. Also, please change your password and use a very strong one.

Thanks for your understanding