Help! cannot download...

Help! cannot download...

in Account & Technical Support

Posted by: trotro.1653

trotro.1653

I have tried now 3 times to download the game, each time it gets to around 20% then stops displaying the following message;

“Exception: c0000005
A serious error has occurred that prevented the application from continuing. A report has been sent to ArenaNet to help determine the cause.”

I have downloaded and played the game previously with no issues, anyone else getting this problem or have a solution?

Help! cannot download...

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Does your pc/laptop meet the requirements to run the game?
Post your specs here please.

Do you have enough room on your hd and how is it formatted? (FAT32 can only handle files of 4 gig’s)

Help! cannot download...

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi trotro – Unfortunately this isn’t enough information for us to go off of as a number of different things could be causing this crash. I would first ensure that you meet the system requirements. If you do, I’d start with a driver update and a repair to start. Beyond this, I’d need to see a crash log from you in order to get some idea as to why you’re experiencing this problem.