Help from support staff please...
You can either link the two accounts, if you know one of your character names in GW1, which will change the GW1 password to the password you use for GW2, or…
You can contact Customer Support for assistance. Top of Page – Support – Submit a Request. Good luck.
Edit: Oh! I missed the part where you said you had already linked your accounts, so disregard that part. As they are already linked, you should have no trouble using the same Account Name and Password for both accounts, as long as you know a character name for GW1.
Again, if you continue to have issues, contact CS. =)
(edited by Inculpatus cedo.9234)
Since you have already linked your accounts, your login and password would be exactly the same as GW2, and the same as you would use to login to this website as well.
Since you have already linked your accounts, your login and password would be exactly the same as GW2, and the same as you would use to login to this website as well.
This is correct. However, if you continue to have trouble, please feel free to submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thanks Gaile et al. It worked. It’s probably been explained before but I haven’t read the forum for such things before. Anyways, appreciate it.
TUF
Thanks Gaile et al. It worked. It’s probably been explained before but I haven’t read the forum for such things before. Anyways, appreciate it.
TUF
Great, glad all is well!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet