Guild Wars 2

I found that someone hacked my account and i noticed that when i was checking my mailbox ArenaNet sent me an email saying:"

Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team"

and i did no such thing! its been a couple of days since i found that my account was hacked. ever since i tried to restore my account with guild wars 2 support and he didnt help at all plz i dont know what to do next… i really want my account back.

If the hacker has managed to change the email address that your game account is tied to and your support is tied to the same address then you need to change the email address that your support account is tied to (to prefferably an address that is used for nothing else) so that they don’t get any copies of your tickets.
You then need to send a ticked to support if you have not already. You sould start by explaining everything and then provide all the info you have about your account to prove you do indeed own that account.
This is generaly what info support ask you to provide to prove ownership (do NOT put ANY of this info up on the forum):
———
-your Guild Wars 2 Serial Code
-Your Guild Wars 2 Display name (e.g Myname.1234)
-Your Guild Wars 2 Account Name (if you have one)
If you don’t have the serial number and bought the game directly form bly.guildwars2, you can also provide the following:

• Order ID:
• Last four digits (ONLY) of the credit/debit card used:
• PayPal® Transaction ID or the Invoice ID associated with the purchase:
  Billing ZIP code associated to the card in question
  Card holder’s name
  e-mail address used to make the purschase.

If you purchased from a retailer, we would need>
-Current login name fo the account
-the name of a character on the account
-the account’s dateCreated within 72 hours

(Thats pretty much a copy and paste from a support reply)

Then ask support to change the email your game account is tied to be changed to a new one, maybe the one your support is tied if you don’t use that for anything else.
Also ask support to remove any Authorized Networks Locations that do not belong on your account.
Lastly ask if there is any chance of an Account Restoration/Rollback to a point before the hack.

I hope all this helps and good luck.

P.S. If you get support to do all these things for you, the whole prosess may take a good few days.