Guild Wars 2

Hello!

My girlfriend recently bought a retail copy of HoT from Gamestop. however, the serial code she was provided with only contains 24 characters, not 25, and the code looks like
abcd5-abcd5-abc4-ab3-abcdef7 instead of abcde6-abcd5-abc4-ab3-abcdef7. As a result, she cannot input the code on the account management page and upgrade her account. What should we do?

She need to make support ticket. Link top of page. Or talk to gamestop.

Qugi.2653:

She need to make support ticket. Link top of page. Or talk to gamestop.

We already made the support. Sadly, she doesn’t have transportation to gamestop at least until tomorrow.

I think that is only answer for now is to wait to see what wrong.

Is your friend upgrading her account? Is your friend logging into ‘My Account’ and applying the code?

Just making sure, as some players have tried applying the code in different places.

If so, your friend will have to wait for the CS Team to provide assistance.

Good luck.