Guild Wars 2

I purchased the Heart of Thorns expansion from the Black Lion vendor, and while the purchase took my credit card and said the transaction was successful, I never received any email, in game mail or any other kind of confirmation. This package is already overpriced at $50, but for it then to not even give me my purchase in infuriating.

Obtech.6250:

I purchased the Heart of Thorns expansion from the Black Lion vendor, and while the purchase took my credit card and said the transaction was successful, I never received any email, in game mail or any other kind of confirmation. This package is already overpriced at $50, but for it then to not even give me my purchase in infuriating.

Just curious if you’ve logged out and back in? I just upgraded my daughter to HoT through the gemstore and that’s what I had to do for hers.

HoT isn’t available in the Gem Shop. The upgrade from basic to deluxe HoT is.

Behellagh.1468:

HoT isn’t available in the Gem Shop. The upgrade from basic to deluxe HoT is.

Yes it is. That is how I buy HoT. It is available in game gem shop but have to pay real money just like if buy gem. It automatically upgrade account to HoT without have to go to account page and use key but it also email the key to you.

Here are screen shot from alt account of gem store.

Behellagh.1468:

HoT isn’t available in the Gem Shop. The upgrade from basic to deluxe HoT is.

Yes it is. If you don’t have it yet it’s on the right of the tab on the main page of the gemstore. The same place it was for those of us that pre-ordered it. Once you have it you can no longer see it.

I stand corrected. Only thought it was available via the website and not in game.

Perhaps I remember some who tried to upgrade from P4F via the GW2 Deluxe edition upgrade with gems.

My bad. Lesson learned.

It has been over 24 hours since I made the purchase and still have not received the upgrade or any kind of notification the transaction took place. I don’t know if it is eventually going to go through or if it failed or what. If I knew it failed I would try to purchase it again but I don’t want an additional $50 charge on my credit card. I am just in limbo. I purchase some gems the night before on the same credit card and I received the gems and an in game as well as an email confirmation.

Need to make a support ticket then. Link top of page.

Thanks Qugi.2653.

I did just that. We will see how this goes.

You are welcome Obtech. I am sure support help you solve this. Hope it get fix soon.