Q:
(edited by Bradesco.9621)
Hotmail Blocked, can't verify game login
A:
He can contact Support by clicking “Support” at the top of this page, then “Submit a request” on the linked page. CS will be able to assist him.
He did it yesterday, but none answer him yet. Early today he submitted another request and he’s still waiting for an answer.
And that is precisely what he should not have done. Submitting duplicate requests bogs down the support system and slows our ability to respond to anyone, including the person who submits the duplicates. Instead of being able to answer the ticket, first we must search for and merge or close the duplicates and then send a response.
If your friend wants to update his ticket to provide more information or to request an update, have him update his original ticket and ask that he not create any new ones.
He submitted a ticket just yesterday and we are not always able to respond within 1 day, although we are working to improve response times. The ticket will be answered in the order received. If he wishes to provide an alternative e-mail address — one that is not blocked — he can update his original ticket with a secondary contact e-mail address.
Thank you.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
Going through support would be the only way.
He might want to open a new email account with a different service and send an email to support referencing the ticket number he got when submitting his issue. If the login auth emails are not getting through support probably won’t either.
Read Here :
https://help.guildwars2.com/entries/28147576-E-mail-Authentication
(Or go to support, Account Support, Email Authorization if you don’t want to follow the link).
At the bottom it will say “Having trouble? Click here” with the bold “here” being a link to a recovery site that he might be able to use. Note he would still want to contact support and switch to an email that does get the messages.
He can contact Support by clicking “Support” at the top of this page, then “Submit a request” on the linked page. CS will be able to assist him.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
He can contact Support by clicking “Support” at the top of this page, then “Submit a request” on the linked page. CS will be able to assist him.
He did it yesterday, but none answer him yet. Early today he submitted another request and he’s still waiting for an answer.