Guild Wars 2

My account was recently hacked and suspended. I have been unable to play for some time now. I finally regained control of my account only to find that it has been raided. I emailed ANet support about this and received a response that states “we are technically unable to provide restorations reclaiming what was lost.” I’d like to know why exactly they are “technically unable”. My account still has the kitten mail recipients that my gold went to. This has been so infuriating. If severely disappointed at ANet for their lack of support. While losing me as a customer may not mean much, this feedback should not be taken lightly.

Best,

Same thing has happened to me today, was playing this morning before work, get home and its been suspended because someone has accessed it. This happened RIGHT after using cash shop for the first time, very suspicious if someone hasn’t hacked that. I cant imagine why someone would hack a fresh 80 crappy account with 4g.

Cant believe they don’t have a live chat or a way of quick response.. If only there were a better game out, guess they are lucky in that they have a good game.

Be careful. I’ve read threads of people complaining that their credit cards were charged large sums of money for cash shop purchases when their accounts were hacked. Evidently there is no way to remove saved credit card info. I hope your issue gets resolved friend. This game honestly isn’t good enough to make me brush off the wasted time in accumulating what I worked for. ANet customer support has been less than stellar. If they refuse to help then I refuse to play. Its a simple as that.