Guild Wars 2

GM Eddy P (Guild Wars 2 Support)
Mar 20, 06:30
Hello Mark,
Thanks for contacting us!
I am transferring this ticket to the Guild Wars 2 Game Support Team to assist you with your in-game issue. Someone will be in contact with you as soon as possible.
Regards,
GM Eddy P
Guild Wars 2 Support Team
http://support.guildwars2.com/

I want to start off by saying I apologize if I offended anyone on my last post. It’s been three days and I haven’t heard back since. I read in another post that, tech support works 365, 7 days and 24hrs so like why is it taking so long? Do you guys work on weekends? I guess there is no phone support because I can’t seem to find a number. I’ve heard from other players that they had a ticket out since last year and some even longer and still not resolved. Have you guys thought of ways to resolve this issue? Last post I seen to try to resolve some type of customer service was back in 2012 when the game was released. Is it that maybe working on Heart of Thorns causing the delay or the many people who has jumped back to the world of Tyria cause of the hype of this new expansion?

If you have been through this waiting list of getting your issues resolved, please share your experience and maybe give some light and hope of that you will be help some time. For the people who is still waiting, how long have you waited? Do you still play? Thank you.

I WANNA GIVE MY SHOUT OUTS TO ALL THE PEEPS THAT STILL WAITING TO GET HELP AND TO THE GREAT ONE… THANK YOU WITHOUT THE BLESSING, I WOULDNT HAVE NEVER MADE IT!

Between the HoT hype and the recent sales the game has had, Support is swamped with tickets.

If you notice there is a sticky in this forum that you can post on if you’ve waited for 7 days and not heard anything during those 7 days. So in 4 days, if you still haven’t heard anything, then feel free to post your ticket number in there.

If your issue concerns Guild Wars (One), it may be some weeks before your ticket makes it through the queue, and only if it pertains to access.

Otherwise, your issue should be responded to within 7 days. If not, post in the pertinent Sticky above.

Good luck.

Anyone that has an “open” ticket from last year obviously has some issue with receiving Support emails….. I’ve had at least a dozen tickets (not recently) and they have never taken longer than a few days to get resolved. Obviously, they have some ticket backlog recently but from my experience, Anet Support NEVER ignores issues (I’m talking about GW2 issues…..GW1 issues seem to be handled much differently these days).