How long is a normal wait for support?

How long is a normal wait for support?

in Account & Technical Support

Posted by: Niim.9260

Niim.9260

On the 29th I received an email that suggested I contact the email address forums@arena.net. I complied and NCSOFT support system send back an auto setup that put the email into the support system.

I havent heard from them since. Is this normal? What is the normal time it takes to get a response? When I played Aion the response time was very fast, this seems like it is broken and no one is responding.

I have updated the ticket, still no response.

Thanks for the help.

~ AoN ~

How long is a normal wait for support?

in Account & Technical Support

Posted by: Bluestone.7106

Bluestone.7106

For tickets 3 days and older post your ticket number in the following thread (it is one of the stickied topics in this forum section…

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first

My homeworld is Blackgate.
I am a GW2 player in New Zealand.
Check me out on the GW2 wiki.

How long is a normal wait for support?

in Account & Technical Support

Posted by: Niim.9260

Niim.9260

Done, thanks for the help.

~ AoN ~

How long is a normal wait for support?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As the question is solved, we are closing this thread.

Thanks