Guild & Fansite Relations; In-Game Events
ArenaNet Communications Manager
If you run into a player who you believe is cheating or exploiting the game, you are welcome to report them using the in-game report system. Simply select their character name in chat, then right click, click “Report” and then choose “Botting” from the drop-down menu. (You also may select their character, then right click on their avatar at the top of your screen / “Report” / “Botting.”)
Alternately, you may contact our Customer Support Team via e-mail at the following address: Exploits@Arena.Net. Note: This address is not for general purposes and should be used exclusively to report suspected cheating or exploiting.
Might help a bit if this sticky was copy-posted in the general discussion forum area as well. Most people are going there for information on this issue (as is evidenced by the threads that pop up there over and over).
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Contact /u/e-scrape-artist on reddit if you encounter a bug.