Guild Wars 2

I got hacked. I lost a lot that I worked hard for.

I’m waiting for a response, as of 5 hours ago, from the staff, getting more and more frustrated.

So, here’s an idea, to prevent this sort of thing from happening anymore.

Authenticators are fine, but I don’t have a smartphone, so I can’t use it.

A PIN should be necessary for the first trade of any log in session. That is, you log in, go to sell an item, and are told to submit the PIN. If you can’t you cant buy or sell anything, and you cant even drop anything, until you get it right.

If you get it right, you are free to use the account to its full extent until you log off.

This would cut down on damage done through hacking. It’s very easy to implement, and it has been done, to a great effect.

On kitten RuneScape…

Thats a great idea! either that or have a PIN after the log in stage. What I mean by this is when choosing a character have a PIN there, I know of a few games that do this when selecting a character. This would make it so even if they are able to know your account and password they would also need to know the PIN to be able to get any further.

There is a java based google authenticator that you can install on your computer. You can easily google it up, many of my friends on GW2 use that because they don’t have the cell phone either. You can download the per-compiled one if you don’t trust compiled one.

Is it an ArenaNet certified authentication, and if so, where is it?

Yes this is the way ArenaNet has set up their authentication process. You can download the mobile authenticator for your platform (Android, Windows Phone or IOS) select it in the security tab of your account scan the QR code or manually put in the code. When done you will be asked for a six digit code every time you login from an unknown IP address. IP addresses which are registered as safe trough e-mail authentication don’t need the code. ArenaNet has changed this recently before the change you were always asked for a code when logging in.

i got hacked today too ! lost all my gold all my gear , over 880 hours of game are lost!
if only the bank have 2nd code i might recover from that , but i kept all my gold in bank , all the collectable items ( over 700 ori i farm every day)
just poof gone in a bit !

now i dont know what to do , i send ticket to Anet with a tiny hope that they can recover my my account to last date befor its happen, and if they cant do it , there nothing left for me in this game, so i probably leave with a sad face , cuz i spend money that i work hard to get for buying this game ! just a shame ,

@Karil ANet use google authenticator for their authentication purpose. The one my friends use is https://github.com/mclamp/JAuth/downloads

@AvivKing At the moment, they have no tool to “rollback” accounts.

well that to bad !! not gonna spend another 800 hours of game just to recover all i lost !
and then my account will be hacked again !

Use authenticator helps a lot with account security.

Hi,

Thanks for your suggestion and help.

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