Guild Wars 2

I’m having an issue where my trade gold for gems, and my trade gems for gold is grayed out, and seems to be miswired to someone else, or no one at all. To be clear it’s my currency exchange that is broken. Yes I’ve restarted my client. The kind of support response I received, is that it may have fixed itself, due to the tp being under maintenance…days ago? My response being that no, I still have this issue. Their response being we understand you’re still having trouble. Please provide us with more information and a picture?

Do they understand? Because I responded that the tp being down two days back, did NOT magically fix anything, and their response is asking me for the same information I’ve already given them.

Is this the typical response everyone gets? Is it going to continue or is it likely that I will get help? Do you buy gems normally? Has this ever happened to you? How was your support?

I’d really like to buy some transmutation stones.

Halice.4972:

I’m having an issue where my trade gold for gems, and my trade gems for gold is grayed out, and seems to be miswired to someone else, or no one at all. To be clear it’s my currency exchange that is broken. Yes I’ve restarted my client. The kind of support response I received, is that it may have fixed itself, due to the tp being under maintenance…days ago? My response being that no, I still have this issue. Their response being we understand you’re still having trouble. Please provide us with more information and a picture?

Do they understand? Because I responded that the tp being down two days back, did NOT magically fix anything, and their response is asking me for the same information I’ve already given them.

Is this the typical response everyone gets? Is it going to continue or is it likely that I will get help? Do you buy gems normally? Has this ever happened to you? How was your support?

I’d really like to buy some transmutation stones.

I have the same issue since a day or two ago, and if I click one of the other tabs in the TP, such as Items I’ve sold, or Pick-up, and then go back to Gem/Gold exchange the page is no longer greyed-out. Sometimes, it takes more than once of flipping back and forth between tabs, but it always works eventually. You might try that. Good luck. =)

Since I don’t know if it works for everyone and for me it sometimes takes more than one attempt, I described it as “jiggling” it. Quickly switching between tabs or open and closing it quickly TP quickly or a combination of the two.