Guild Wars 2

What login do I need to use to submit the NCSoft Support Survey?

I got a request from NCsoft to rate the Guild Wars 2 support team and filled out the survey. It won’t let me submit it until I login. However, the username and password for my old NCSoft master account from Guild Wars 1 doesn’t work, and neither does my new login info for my account here at Guild Wars 2.

I had a very positive experience with the support team and want to tell NCSoft what a great job the Guild Wars 2 team is doing. Any help on the login issue would be appreciated.

Sometimes those survey is done by 3rd party and the email will contain one time use login/password. Were there such information in the email ?

Hi Zaken, thanks for the suggestion. I went and checked, but unfortunately there’s no such login info in the email. Still confused.

Hmm…just curious. Is the survey legit ? Meaning, is it really sent by NCsoft ?

I would suggest a password change if you can’t be sure if its legit.

I was worried about that too, but it redirected me to the real NCSoft site when I clicked the link in the email, complete with the secure https url. So it seems legit.

However, when I clicked it again just now to try one more time, it said the survey was already submitted, even though I never succeeded in signing in. So I guess it went through? Either way, it won’t let me try again to fill it out, even if I do find the right login…so it’s a moot point now.

Thanks for your replies! I appreciate the help.

Edit: I did go change my password, just in case!

Thanks so much for the personal response, Gaile! I really appreciate you letting the team know about the login issues. And it’s great to know all signs point to the survey being the real thing.

@Lady Vireo

Glad to know it is legit. Still, changing password is always good if you aren’t sure about something. So is authenticator

The support website(s) use their own login system. If you have never signed up for one you cannot log in. They can use the same email address as the game account but are kept seperate in case of things like account hackings, etc.