How to submit a support ticket when banned?
How to submit a support ticket when banned?
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Sorry if this has been answered somewhere else but my friend is banned (i know him and am sure this is an accident) and when he tries to submit a support ticket it tells him his account rights have been blocked. Any help here would be greatly appreciated as he is the leader of our guild and we wants him back!!
Your friend (or anyone), can contact Customer Support by sending an email to: support@guildwars2.com
They will respond to the email used to contact them. Good luck.
ArenaNet Communications Manager
To contact Support, file a ticket through the “Ask a Question” tab on that linked page.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
Alternately, you can use the email address: Support@GuildWars2.com. (The advantage of using the online system is that you can review your support history at any time.)
If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet