Huge Lag, but not PC related

Huge Lag, but not PC related

in Account & Technical Support

Posted by: Pete.6037

Pete.6037

I have this problem where I get huge lag spikes wherever I am in the game. The most recent one, I was in the Sylvari tutorial, and I had a lag spike that lasted 57 seconds long. I can move, but can’t use skills or talk to people. This happens wherever I am, regardless of the amount of people there. I also can’t use items, add traits etc.

At first I thought it was my computer, which wasn’t good anyway. I got a new one that can run this game on Max settings, and it works wonderfully. However I’m still getting these huge lag spikes which is very annoying, and it sometimes happens in combat. This annoys me further when I am in PvP.

I am unsure what the problem is. Can anyone help?

Huge Lag, but not PC related

in Account & Technical Support

Posted by: Rabbiddog.7690

Rabbiddog.7690

That sounds more like a latency issue. If during this time you use a skill, does it fire off after the delay?

Huge Lag, but not PC related

in Account & Technical Support

Posted by: Pete.6037

Pete.6037

Yes. As said before, the recent one took 57 seconds. After the 57 seconds, the skill fired off.

Huge Lag, but not PC related

in Account & Technical Support

Posted by: Rabbiddog.7690

Rabbiddog.7690

That sounds like a network issue.

Do the following steps then post the reults here.

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Right-click on “GW2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Gamse\Guild Wars 2\GW2.exe” -diag
7. Click “Ok” to save your changes.
8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to the thread for review.

Huge Lag, but not PC related

in Account & Technical Support

Posted by: Pete.6037

Pete.6037

Here is the results as requested.

Attachments:

Huge Lag, but not PC related

in Account & Technical Support

Posted by: Rabbiddog.7690

Rabbiddog.7690

Yeah, your getting packet loss across your ISP and on down the line. This isn’t good and could account for your issues. If your playing on wireless, you could try connecting directly to you home router via cat5 cable. You could also make sure to disable the firewall on your computer. Check your router logs (if you know how) and look for anything unusual. If nothing else works, contact your ISP and forward them the same log file you posted here.

Huge Lag, but not PC related

in Account & Technical Support

Posted by: Pete.6037

Pete.6037

Wouldn’t disabling the firewall be dangerous for my computer?

Huge Lag, but not PC related

in Account & Technical Support

Posted by: Rabbiddog.7690

Rabbiddog.7690

Mhn, your behind a home router (I hope) which masks your system from the outside. While disabling the computer firewall is considered less secure, it won’t open your system up to the outside world like you would think. And most OS firewalls are set up with default settings which is less than secure any way. But for testing purposes, you can disable it and run the game to see if you still have issues. If not, then you know it’s an issue with a firewall setting (port needing to be opened, etc.). If you still have issue then it’s pretty safe to say your firewall is not the problem and can re-enable it.

(edited by Rabbiddog.7690)