I NEED help getting perma unbanned PLEASE!

I NEED help getting perma unbanned PLEASE!

in Account & Technical Support

Posted by: Uncrustables.9764

Uncrustables.9764

So i have another account named scorpianos. I bought gems for it with my credit card and everything was fine. At one point a few weeks ago my credit card had fraud charges for alternative reasons. It was immediately canceled to protect me and my money. Without my knowledge, the charge for gems was canceled as well. I was unaware of the company refunding this money back to me. I was Perma banned a couple weeks ago for fraud charges. Mind that i have spent up to 300 countless hours on this account. I have created support tickets and called all the numbers i could find under Arena Net and NC. Support banned my tickets and my account from creating any more. I am willing to pay back these charges and literally do anything to get this account back. This is a last resort for me. I have consulted many other veteran players and they agree there should be a easy solution to my problem. Im really begging anyone or any admins to help me get my account back. I cant create a new character and start fresh. PLEASE

-Thanks so much for reading this

-Scorpianos

I NEED help getting perma unbanned PLEASE!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I understand and sympathize with your situation. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I NEED help getting perma unbanned PLEASE!

in Account & Technical Support

Posted by: Uncrustables.9764

Uncrustables.9764

Hi Gaile, i have talked to the ticket support and they have told me there is nothing i can do since i didnt dispute the charges. I dont know where to go from here.

I NEED help getting perma unbanned PLEASE!

in Account & Technical Support

Posted by: Uncrustables.9764

Uncrustables.9764

“So i have another account named scorpianos. I bought gems for it with my credit card and everything was fine. At one point a few weeks ago my credit card had fraud charges for alternative reasons. It was immediately canceled to protect me and my money. Without my knowledge, the charge for gems was canceled as well. I was unaware of the company refunding this money back to me. I was Perma banned a couple weeks ago for fraud charges. Mind that i have spent up to 300 countless hours on this account. I have created support tickets and called all the numbers i could find under Arena Net and NC. Support banned my tickets and my account from creating any more. I am willing to pay back these charges and literally do anything to get this account back. This is a last resort for me. I have consulted many other veteran players and they agree there should be a easy solution to my problem. Im really begging anyone or any admins to help me get my account back. I cant create a new character and start fresh. PLEASE
-Thanks so much for reading this
-Scorpianos”

This is my ticket provided off my email. I cant access my support account anymore to create tickets because that is banned too. [Incident: 130513-000214]

I NEED help getting perma unbanned PLEASE!

in Account & Technical Support

Posted by: Uncrustables.9764

Uncrustables.9764

Also if i can, i would like to talk on the phone to really be able to explain this. Its so hard to explain over text but i want my account back so bad. Id pay anything.

I NEED help getting perma unbanned PLEASE!

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

It appears that you have submitted 3 tickets about this, and you have created multiple forum threads. Please stop immediately.

From what I am reading in the ticket notes — and they are extensive — the account was closed for fraud related to the exact purchase involved, and not an unrelated purchase. You asked for a charge-back, claiming that the purchases were made without your authorization. And now, you are asking for reinstatement of the account. It does not and cannot work that way. Chargebacks are a very expensive and time-consuming proposition for our company, and our providers require that the account be permanently closed when a chargeback is completed.

In other words, as the agents have told you, we cannot reinstate the account based on the details that we have.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)