Guild Wars 2

Good evening GM of GW2,
i send an email, with i ask you for some help to resolve my problem. You tell me to write all the possible, for resolve that problem.
Last year, while was the event of Dragon Slain, with my Mesmer i did the doungeon called " Citadel od Flame", and i took the sequent parts of the most powerfull doungeon’s equipment:[ FLAME LEGION (MASK, EPAULETS, WRAPS, SHOES)] and the GREAT SWORD with : power, precision and condition stats. All of my secondary accessories, crafted by me, rings , earings and trinket were delete, in think, from this bugg. In my wardrobe there are the icons of all of the parts pf Citadel of flame. I am rejoined the game 2 days go after patching 4gb of the game. This is all I can descrive to you. (sorry for my bad english).

I wait your answer, thank you very much.

You would need to contact the CS Team to address this issue, either by replying to any emails they may have sent you, or creating a support ticket. This would not be a Forum and Website Bug.

Top of Page – Support – Submit a Request.

Good luck.

i did it, but no one answer to me

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast

Did you get the “We got your request” auto-reply?

If you did, it can take up to 72 hours for them to reply.

Also, if seem to be a non-native speaker of English – if that’s so, you might want to try mentioning if you speak Spanish, French, or German and see if you can get a GM that communicates in a language you are a bit more familiar with.

Good Luck!