The advertising was amazing. The videos from the devs were mouth-watering.
I couldn’t wait to get into Tyria to see how great the game is.
Turns out it was all hype and there’s been little planning and/or forethough before actually deciding to realease the game.
Here’s the issues I’ve had:
1.) I could not access the forums, I tried to accept the T&C’s but I got a “rare” error accusing me of being a bot. Great.
I had to d/l CCleaner, a 3rd party program, to effectively clear my cache, just to get this to work.
2.) Maintenance today and the extreme problems that are following it.
It would make sense to me to take MORE time than you anticipate to fix a problem. Take 2-3 hours, make it right, check that it’s right and then make the game live again.
You clearly broke something, didn’t check and re-opened the game anyway.
Now we suffer as a result.
The most annoying aspect of this is that you give NO warning prior to the servers going down for emergency maintenance. You just switch them off. The connection error messages tell us that it’s our router’s or firewall’s fault. I know it’s not, but there’ll be loads of people out there that have tried to mess with the router. Almost definitely in a detrimental manner.
Having that connection error is irresponsible and not factually correct in any way. That needs to be changed.
Say the servers are down. If they are. Do not blame us or our equipment.
3.) I constantly have to authenticate my IP address via e-mail, the first 6 digits in my IP never change. I have a dynamic IP. The latter digits in my IP are going to change every day. I should not be prompted for an authentication every time this happens. My ISP sometimes change my IP 7-8 times a day.
4.) The Trading Post and Mail function broke down on me several times. I had to find an unofficial workaround on this forum, as there’s no official one.
I had to change the language, click through other TP trading tabs, then change the language back. Inefficient to say the least and utterly ridiculous that I find hundreds of people in the same position as me (on the forums) yet it has not been addressed by ANet in any way.
I’ve had such an incredibly lack-lustre start to this game.
It’s incredibly disappointing and to be frank, D3’s well-documented nightmare of a release was much much smoother than this.
Your ardent fanboy will say it’s teething problems and it’s to be expected. Give it some time. Give them some leeway.
I bought the CE, with the PDF guide for a pretty penny.
I’m the customer paying ANet money, not the other way around.
You have Alpha, Closed Beta, Open Beta for a reason. They’re not play time.
There’s so many fails in my first 1 and half days, it’s really really taken me aback. I never thought any game could be this incompetent.
There’s so many things that need fixing.
Lastly, I know if I’m frustrated, unimpressed and massively underwhelmed (fanboys aside) most of the rest of the population will be.
If you want to keep any semblance of a decent active population you cannot continue to push the game forward in such a shambolic way.
Here’s to hoping you actually listen and see where the problems are and move to fix them before most of the people have left.
N.B. From what I’ve seen and played of the game, it has fantastic potential. I really like what I have seen.
That’s not enough to offset the amount of money I have spent and the repeated failures.
Therein lies the problem.