Guild Wars 2

I really need help guys, and I don’t know how to go about trying to get some. Here’s the full story:

I decided to spend a little gold on the gem store and get some rare dyes. Turns out some of them were selling pretty well in the trading post, so I bought a few packs, sold a few rares, and then kept some that I really liked for my main.

And then I decided, you know what? I’m going to go crazy and spend all my gold finally getting the things I had my eye on for a while. And because it was such a big commitment I plowed ahead and just started buying things from the gem store.

And I didn’t take into account THE MAIL LETTER LIMIT.

I don’t even know exactly what I’m missing. My gem purchase history doesn’t go past everything I purchased. I know I’m missing a few additional dye packs and aviator sunglasses at the very least.

I don’t know what to do, or which category to put my support ticket into. Is there any chance of getting help? I’m really stressed out right now. Not because I spent all my gold, I WANTED to do that, but because I didn’t get everything I purchased.

I’m at my wit’s end.

Did you clear the email you already claimed? Cause you didn’t say anything about that.
And you will get the other stuff as soon as there is room for new mails.

I’m not getting any new mails. If mail queues up when it’s full, then I probably didn’t lose anything and just mis-clicked, thinking I bought something.

However, is it possible to talk with someone about getting a purchase list that goes further back than the store shows, for peace of mind?

1. Make a ticket and paste everything you wrote here in that ticket.
2. Use a subject that is somehow related (i.e. “Mailbox full, lost items”)

Under what category should the ticket be submitted to? I’d just like to go over my purchase history to double check everything.

It takes awhile before the queue clears. If, after a day, the new mail has not shown up, then contact support. I am not sure what all the choices are, but I believe the devs have suggested ‘Billing’ in previous threads about such issues.

It doesn’t ultimately matter what category you put your ticket into: someone will read it, decide where it belongs, and forward it to the correct team; it won’t languish in support limbo if you file it as a display bug by mistake. (At worst, you might delay getting a useful response.)