I don't have an arenanet.log

I don't have an arenanet.log

in Account & Technical Support

Posted by: Inishadow.2048

Inishadow.2048

im having alot of crashes lately because of blue/greenish things that appear when im playing. (my black lion trade screen for example)

So i wanted to look at my crashreports to looks whats wrong but i can’t find my arenanetlog in my guild wars 2 folder.

I am reinstalling guild wars 2 atm maybe that will do the trick.

I don't have an arenanet.log

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi Inishadow – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

I don't have an arenanet.log

in Account & Technical Support

Posted by: Inishadow.2048

Inishadow.2048

Hi Ashley, thank you for responding so quickly. I will do that tomorrow because is kind of late. If i have more issue’s i will let u know

Kind regards

Inishadow

I don't have an arenanet.log

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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No problem! If I happen to miss your reply for whatever reason, just send me a PM and I’ll get back to you asap

I don't have an arenanet.log

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

The log file is located somewhere in “My Documents” or “Documents”, depending on what OS you’re using.

I don't have an arenanet.log

in Account & Technical Support

Posted by: Inishadow.2048

Inishadow.2048

I did the test

I don't have an arenanet.log

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Hey there! Thanks for the Game Advisor report. Well the first thing that stands out to me here is that it looks like you don’t have any video card drivers installed:
———————-
Display Devices
———————-
Card name: NVIDIA GeForce GTX 650 Ti
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\PCI\VEN_10DE&DEV_11C6&SUBSYS_101610DE&REV_A1
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1680 × 1050 (32 bit) (60Hz)
Monitor: SyncMaster T200/T200G,SyncMaster Magic T200/T200G
Driver Name:
Driver Version: ()
DDI Version:
BGRA Supported: No
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Revision ID:
Video Accel:
Deinterlace Caps: n/a
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available

The link below should allow you to install the latest drivers:
http://www.geforce.com/drivers/results/59640

Hope this helps!

I don't have an arenanet.log

in Account & Technical Support

Posted by: Inishadow.2048

Inishadow.2048

Thank you for the link. I am installing the driver now. I hope this helps

I don't have an arenanet.log

in Account & Technical Support

Posted by: Inishadow.2048

Inishadow.2048

it didn’t solve anything. still get the blue/greenish rainbowish textures and when that happens my gw2 will crash shortly after it. Also getting random crashes etc.

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