I don't know what to do

I don't know what to do

in Account & Technical Support

Posted by: Searix.4516

Searix.4516

I feel like I should just make it known that my account was hacked and I retrieved it by using my product code. Has this been a huge problem lately? I mean I got it back and changed the password and everything. Someone was clearly playing on the account because I’m way ahead of what I was before. Do I need to make this known to anybody in particular so this person doesn’t say that they got hacked by me?

I don't know what to do

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

You should have all the necessary information to claim your ownership. But if you are in doubt, you should open a ticket and ask via support. That way you can claim ownership NOW and nobody else will ever be able to do it.

At the same time, if the hacker had been doing some botting, you might prevent a ban that way.

Ask about what you can do about increasing your security too. As it involves the steps you have already taken, this answers might be scaled to your personal needs.

I don't know what to do

in Account & Technical Support

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Hello Searix,

what Michael has said is correct. You need to contact Customer Support, here, in order to set up the matter. If you think you may want a rollback of your account, you can also ask for it there.

Thanks.