Guild Wars 2

I got hacked and my account was server transferred from Underworld to blacktide.

I also have 2 characters that got deleted a lvl 80 warrior along with a lvl 60+ mesmer can’t really remember the exact level.

All i know is i do currently have a ticket to get it restored but will they be able to restore the characters along with the server used to be on ?

If so how long would it roughly take to wait for them to restore it if they do.

It would really suck if i need to level my warrior again because lets face it they are a pain in the kitten to level.

Yes Anet will restore your account back to the way it was prior to being hacked including replacing your lost characters. It might take some time as account restorations involve some degree of investigation. You most likely will also be asked to secure things on your end such as your email address and running scans for virus and malware.

Additionally support is running a bit slower than usual due to the recent game sales. Keep in mind do not submit a second ticket as this will slow response time even more.

I have not submitted a second ticket i’m kind of just replying to the already submitted ticket its been almost 4 days now since i created the ticket.

I already took some time to secure my email adress aswell as cleaned out any unwanted malware and spyware.

So kinda just gonna have to wait and see if they will restore my account.

If they verify that your account was indeed hacked yes they will restore it. Normally the response time window from support is 3 days or less. However with the influx of new tickets due to the recent sale it looks like they have changed it to 7 days.

You should have already received an auto response email to your ticket. If you do not receive a personal response after 7 days you can post your ticket number in the, “for review” sticky thread located here:

https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-7-days-older/