Guild Wars 2

My vindictive ex-boyfriend has gotten revenge on me for breaking up with him in the form of deleting absolutely everything on my account, including lots of gem store items and my legendary weapon. I have put in a support ticket but I have not yet received a response. I have a list (which is incomplete) of the things I have lost.

*2 sets of Zodiac armor — soldier’s stats with Soldier’s runes (heavy) & assassin’s stats with Scholar runes (medium)
*3 sets of human tier 3 cultural armor — soldier’s stats with Soldier’s runes, berserker’s stats with Scholar runes (both heavy) & assassin’s with Scholar runes (medium)
*Sunrise
*Lovestruck staff — soldier’s stats with Sigil of Restoration
*Lovestruck hammer
*Grizzlemouth’s Razor — with Sigil of Bloodlust
*Sovereign Crescent
*Soulshard
*Imryldyeen — Sigil of Bloodlust
*Kasmeer’s staff — soldier’s stats with Sigil of Restoration
*Anura & Chalice of the Gods — berserker stats (both) with Sigil of force (I am not 100% sure of this) (scepter) & Bloodlust (focus)
*Endless quaggan tonic
*Ascended trinkets — Halfmead’s Mug, Celestial Sigil, Healing Signet, Call of the Wild, Zinn’s Data Crystal, Experiment ZX-27115
*Exotic trinkets — 2 Sams, 2 Berserker’s Rings of the Berserker
*Guild kite, Lightning kite, Sun kite
*Transmutation crystals (I think 4 of them?)
*1 Gift of Exploration
*Red balloon
*Infinite Watchknight Tonic

What is the likelihood that I am going to get these things back..? I have spent a ridiculous amount of money on the gem store whether it was to buy items or to convert gems to gold. To see it all gone is so upsetting and disheartening.

I’m assuming here he logged onto your computer and you had ‘remember account name and remember password’ enabled. In this case, unfortunately, you may have lost everything. They do give account rollbacks if an account is hacked by someone from another computer. If he logged onto your computer and did this then they don’t. Items bought with real money might possibly be restored but that’s all.

It sounds like you are very much better off without him and maybe should consider the loss of your items a price well worth paying to learn this early rather than later.

mcgriddles.2416:

What is the likelihood that I am going to get these things back..? I have spent a ridiculous amount of money on the gem store whether it was to buy items or to convert gems to gold. To see it all gone is so upsetting and disheartening.

Not very likely I’d say. You’re not supposed to have other people accessing your account (as in giving them your details).

My sister deleted a character I had (lvl 80) by mistake and support basically said “Tough luck” and rightly so.

The Support Agents have no way of verifying your claims that “someone else” did the actions you claim. Similar to the “evil little brother” claim. That said, you should submit a ticket, and hope for the best.

He did not go onto my computer. We were in a long-distance relationship. He did it from his own, 3,000 miles away from my location.

Hmmm. A bit iffy since you undoubtably gave him your account information at some point and if you have IP authorization, you ok’d him logging in on your account on his computer. However you may have a case for a Account Restoration (an account rollback). Only support can tell you for sure.

I do so hope you have changed your password though.

mcgriddles.2416:

He did not go onto my computer. We were in a long-distance relationship. He did it from his own, 3,000 miles away from my location.

Hhmm, stick with your ticket, chances are looking up with this.

But we can’t say for sure, we can only give advise here.

@Astral, I don’t think it’s fair to just say that the account info was given to him. We don’t know that and it’s non of our business. Even if it is true, it’s still up to support.

SandraSolace.7682:

mcgriddles.2416:

He did not go onto my computer. We were in a long-distance relationship. He did it from his own, 3,000 miles away from my location.

Hhmm, stick with your ticket, chances are looking up with this.

But we can’t say for sure, we can only give advise here.

@Astral, I don’t think it’s fair to just say that the account info was given to him. We don’t know that and it’s non of our business. Even if it is true, it’s still up to support.

Well what are the odds that he managed to guess her email, password and get pass her IP authorization if she has that set up? Pretty slim imo if she already hadn’t given access to her account to him.

Astral Projections.7320:

SandraSolace.7682:

mcgriddles.2416:

He did not go onto my computer. We were in a long-distance relationship. He did it from his own, 3,000 miles away from my location.

Hhmm, stick with your ticket, chances are looking up with this.

But we can’t say for sure, we can only give advise here.

@Astral, I don’t think it’s fair to just say that the account info was given to him. We don’t know that and it’s non of our business. Even if it is true, it’s still up to support.

Well what are the odds that he managed to guess her email, password and get pass her IP authorization if she has that set up? Pretty slim imo if she already hadn’t given access to het account to him.

I don’t know and honestly I don’t care because it is not up to me to find out. What I meant is that you can’t just accuse someone and I don’t think it should be happening on a forum. It’s just not right.
I’m not saying any more about that.

SandraSolace.7682:

Astral Projections.7320:

SandraSolace.7682:

mcgriddles.2416:

He did not go onto my computer. We were in a long-distance relationship. He did it from his own, 3,000 miles away from my location.

Hhmm, stick with your ticket, chances are looking up with this.

But we can’t say for sure, we can only give advise here.

@Astral, I don’t think it’s fair to just say that the account info was given to him. We don’t know that and it’s non of our business. Even if it is true, it’s still up to support.

Well what are the odds that he managed to guess her email, password and get pass her IP authorization if she has that set up? Pretty slim imo if she already hadn’t given access to het account to him.

I don’t know and honestly I don’t care because it is not up to me to find out. What I meant is that you can’t just accuse someone and I don’t think it should be happening on a forum. It’s just not right.
I’m not saying any more about that.

I wasn’t accusing, I was explaining. I was just trying to explain to her that if she did give her account information away to him (and I thought it was highly likely she did since it would be very difficult for him to get into her account otherwise) she might not have a good chance for an Account rollback, seeing as that is against TOS.