I loose my gems and gold

I loose my gems and gold

in Account & Technical Support

Posted by: Jaq Draco.7612

Jaq Draco.7612

Today at 4-5 o’clock i change world,i went from Desolation to Ring of Fire,but after i dont play GW2. Now at 19:40 when i log in with my chracter i havent my 500-600 gems and the 5-6 gold that i have with me. someone hack me? please i need help

execusemy for my english

I loose my gems and gold

in Account & Technical Support

Posted by: Jaq Draco.7612

Jaq Draco.7612

and also when log out yesterday I was at gauntlet gunc while today I found myself in front of the bank

I loose my gems and gold

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As a first step, change your password.
Then get in touch with the support.

Have a look to this thread: How to submit a ticket in order to put all required information before submitting your ticket.

Thanks

(edited by Moderator.9672)

I loose my gems and gold

in Account & Technical Support

Posted by: Jaq Draco.7612

Jaq Draco.7612

thank,i just change password,now i do the other things

I loose my gems and gold

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Best of luck — I feel sure the team will be able to help you get back on your account.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet