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Posted by: Eventine.8024

Eventine.8024

During this last week, I couldn’t play GW2 at all. I have had continuos crashes and strange errors. It tells me that I have router, internet, firewall or software restrictions, but they are the first things that I modified the 1st of September when I started playing. Before the 14/11/12 I hadn’t any kind of this problems (eccept for rare crashes), and I played well.
Please help me.

This are the most frequent errors:

7:11:3:189:101
19:9:19:1786:101
42:1000:7006:849:101

Thanks for Your help and support.

Eventine

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Posted by: XaVioR.4813

XaVioR.4813

Guys, please try this and let me know:
1.) Go into your add + remove programs list, check for any anti-virus software. If you see Norton, McAfee, Symantec, AVG, etc. Do not uninstall it! Go to Google, and search for the “antivirus name” removal tool (ex. “AVG removal tool”).
2.) Run the removal tool.
3.) If the removal was successful, try playing the game. If Unsuccessful do step 4.
4.) I want you to download the McAfee removal tool + Norton removal tool.
THIS IS WHY********
9.5x/10 Norton + McAfee are KNOWN for being install as bloatware when installing/update such things as flash/shockware/silverlight/reader/etc. They are most likely on your system, and causing issues.
5.) Once you know your system is completely clean I want you do this:
Go to Start > Run > Type in “services.msc” > Sort the list from A-Z > search for the windows firewall service(should be at bottom) > Right click on the service > Go to properties > and select the drop down box and select “Disabled” > then click the “stop” button (If the service is running).
~~~~~~ If this is truly an Antivirus issue, the above tools should fix the issue ~~~~~
~~~~~~~~~~~~~~~~~~~~~Now lets get into your router.~~~~~~~~~~~~~~~~~~
Generally the IP will be 192.168.1.0 or 192.168.1.1 (if not check the default IP on manufacturers website)
Go into your router (will have to look up the default credentials, unless you have configured them yourself.
GW2 uses ports: 80, 443, 6112, 6600
With this in mind, configure these port forwards:
those settings now.
Application Name——————-Start——-End—-Prot.——IP Address
Name1———————————-80———80——-TCP——192.168.1(or 0).(blank)
Name2———————————-443——443——TCP——192.168.1(or 0).(blank)
Name3———————————-6112—-6112——TCP——192.168.1(or 0).(blank)
Name4———————————-6600—-6600——TCP——192.168.1(or 0).(blank)
Thing’s I’ve tried to get this to work:
1.) Replacing the router
2.) New NIC Card
3.) resetting my IP connection
4.) Winsock setting configuration
5.) client-port 80
6.) -diag (passed)
I think my issue is a faulty Ethernet chord. I will be testing this tonight.
I took the OSI model trouble shooting from Layer 7-1. When I should have gone from 1-7. Silly me.
~~~~~~~~~~~~~~~~~~~~~~Final Thoughts~~~~~~~~~~~~~~~~~~~~~~~~~~~
I think my original error 7 was because I was on a European Server and I did not know. I am a Systems Analyst at a hospital. I can answer any question you would like, and I’d be more than happy to assist you guys in any way possible.

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi Eventine – If you’re still experiencing this error, I would recommend a Winsock reset followed by a flush DNS. To do this, please try the steps below:

1. Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)

5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Next, please try clearing your DNS cache. To do this, follow these steps:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

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Posted by: Eventine.8024

Eventine.8024

@XaVioR.4813: I’ve already done this things before, but it doesn’t work.

@AshleySegovia: Thanks for your help. I’m going to try, and then I’ll let you know.

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Posted by: Marmalade.9750

Marmalade.9750

Can’t say for the other errors, but you will not get 7:11:3:189:101 if you put the PC you play GW2 on in DMZ (this is done on the router side). Alternatively, you could set the above port forwarding. !!!NOTE> ON ITS OWN PORT FORWARDING DOES NOT RESOLVE ANYTHING. YOU NEED PORT TRIGGERING TO BE SET AS WELL. The latter means that your router needs to be configured to keep the ports open on inbound, not just outbound traffic. Depending on the router you are using this might not be available in the web configuration tool. You might need to Telnet or SSH into the router to configure the port triggering. Also some router firmwares might not support Telnet or SSH, so that should be taken into account as well.

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Posted by: Stanley.4018

Stanley.4018

Hey, everybody.
I wanted to both thank Ashley and let everybody know that her solution helped my connection problems. I used to have horrible constant lag after the weekend patches and nothing I did helped (resetting connection / router).
What I did was:

1. netsh winsock reset
2. ipconfig /flushdns
3. reboot
4. reset router

This fixed my lag issues (at least for now) and I can play the game again!
Good luck to everybody with fixing their lag problems

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Posted by: Eventine.8024

Eventine.8024

After cleaning the DNS cache, it seems to work fine. Thanks AshleySegovia.

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Posted by: Nalora.7964

Nalora.7964

Ok, this worked for me so far. I did the first part to the cleaning the dns cache and logged on and played about 10 minutes (with the best fps and smooth gameplay I have had in some time) Then it disconnected.

Then I cleaned the dns part (the latter half of the instructions) and I played without disconnect and very smoothly for over an hour (until I logged myself off to write this, and go do some “Real Life” stuff. (Oh, Laundry, you are so persistent.)

Hope this solved the problem forever. So far, so good.

DEMAND Bunny Slippers and a bathrobe!

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Hey guys, glad to hear the two steps have been resolving the issue for you all so far!

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Posted by: ArmageddonAsh.6430

ArmageddonAsh.6430

I get the same errors as the OP, i have tried everything mentioned and log back in and last about 3minites before the good old “failed to access login servers” error. This is getting VERY annoying especially considering i know my connection and my computer are fine and i can play EVERY other MMO i have and online game i have without any issue what so ever…

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Posted by: Nalora.7964

Nalora.7964

I have played now for hours without incident. I am keeping my fingers crossed.

DEMAND Bunny Slippers and a bathrobe!

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Posted by: Captain Shinypants.1987

Captain Shinypants.1987

I’ve also been having this problem. I’m still able to play the game but the same message comes up then it shows that i’m the only person online in my guild when their standing right next to me and guild chat is impossible because when i try to chat in guild it say’s im not in a guild. last of all i have reset the winsock and cleared the dns and restarted my router. The longer i have been playing this the more troublesome it’s become.

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Posted by: Delarius.1583

Delarius.1583

Lately, I’ve had a problem with Guild Wars 2 causing my internet to come to a full stop when I’m playing. When I Alt-F4 the game, the internet instantly resumes. It’s becoming more persistent, and I can barely play more than 2 minutes or even launch the game without the Internet screeching to a stop. I’ve deleted my Local.dat file and flushed the DNS cache, and frankly, it seems to have gotten worse.