I need Help.

I need Help.

in Account & Technical Support

Posted by: Ezio.6379

Ezio.6379

I need a help, every time I select my character to level 66, the pc hangs and this is displayed:

  • -> Crash <- *
    Fatal Error: Fatal disk-error (1117) on read,
    App: Gw2.exe
    Pid: 4432
    Cmdline:
    BaseAddr: 00400000
    ProgramId: 101
    Build: 16700
    When: 2013-02-15T19: 38:39 Z 2013-02-15T20: 38:39 +01:00
    Uptime: 0 days 12:04:25
    Flags: 0
  • -> System <- *
    Name: SAM-PC
    Ipaddr: 192.168.1.116
    Processors: 2 [AuthenticAMD: 15:6:3]
    OSVersion: Windows 6.1 (64-bit)
  • -> System Memory <- *
    Physical: 1834MB / 3834MB 47%
    Paged: 4541MB / 7667MB 59%
    Virtual: 2799MB / 4095MB 68%
    Load: 52%
    CommitTotal: 3126MB
    CommitLimit: 7667MB
    CommitPeak: 3204MB
    SystemCache: 4569MB
    HandleCount: 30729
    ProcessCount: 111
    Threadcount: 1169
  • -> Process Memory <- *
    Private: 960MB
    WorkingSet: 440MB
    PeakWorkingSet: 440MB
    Pagefaults: 366547

[Dbghelp.dll is C: \ Windows \ system32 \ dbghelp.dll]
[Dbghelp.dll version 6.1.7600.16385 (64/32-bit compatible)]

  • -> Error Logs <- *
    Model x0071f7 ‘0 ’: Can not unlink child x00d904 ’0’ from parent bone ‘righthand’, there’s no bone With That name.
    Model x0063ec ‘0 ’: UnlinkModel called on CModel without LinkComponent
    Model x0071f7 ’0 ’: Can not unlink child x00d921 ’0’ from parent bone ‘fxwristr’, there’s no bone With That name.
    Model x0071f7 ‘0 ’: Can not unlink child x00d921 ’0’ from parent bone ‘fxwristl’, there’s no bone With That name.
    Model x0071f7 ‘0 ’: Can not unlink child x00d904 ’0’ from parent bone ‘lefthand’, there’s no bone With That name.
    Model x0071f7 ‘0 ’: Can not unlink child x00d904 ’0’ from parent bone ‘righthand’, there’s no bone With That name.
    Model x0071f7 ‘0 ’: Can not unlink child x00da6e ’0’ from parent bone ‘righthand’, there’s no bone With That name.
    Model x0071f7 ‘0 ’: Can not unlink child x00d9c7 ’0’ from parent bone ‘root’, there’s no bone With That name.
    Model x0071f7 ‘0 ’: Can not unlink child x00cfba ’0’ from parent bone ‘aura’, there’s no bone With That name.
    Model x007a38 ‘0 ’: UnlinkModel called on CModel without LinkComponent
    Map load hang on STATE_MODELS_STREAM detected: mapid: 20, Position: (4824.789063, -9790.695313, -502.180481) Completion: 0.000000
    Map load hang on STATE_MAP_ASSET_STREAM detected: mapid: 20, Position: (4824.789063, -9790.695313, -502.180481) Completion: 0.952381
    Disk read failed with error 1117 (incomplete): File ’C: \ Users \ Binx Nox \ Documents \ Game \ Guild Wars 2 \ Gw2.dat’
    Disk read failed (1117): file ‘C: \ Users \ Binx Nox \ Documents \ Game \ Guild Wars 2 \ Gw2.dat’
  • -> DirectX Device Info <- *
    VendorId = 0×1002
    DeviceId = 0×9712
    Version = 8.14.0001.6099
    Description = ATI Mobility Radeon HD 4250
    Compat = 0×00000000
    VidMem = 1913 MB

But if I select another pg, PC load with no problems.
Help please.

I need Help.

in Account & Technical Support

Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

I’m going for a hail mary when I suggest this, but perhaps the game file corrupted and for that one character the game tries to access the corrupted part of the file or, perhaps its a sign the hard drive is deteriorating.

If I were you and have another hard drive, I would copy the game files over and launch it from that hard drive. If it works, it might be a sign that the hard drive is going bad. Run checkdisk to ensure the hard drive’s integrity.

You can also redownload the game on your current hard drive if you don’t have another one. If it works, it was prolly just a bad part of the .dat file. If it doesn’t it might be a sign the hard drive is giving out.

Alternately, it could all be on ArenaNet’s side and it’s a problem with accessing your character from the server.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

(edited by Ilithis Mithilander.3265)