Guild Wars 2

I’m trying to create an account for my son, he already has a GW2 account and I am trying to use a newly purchased GW1 account key in GW1. All it is telling me is network error, nothing else, no matter what I do. I have submitted a ticket but have had no response. Any help out there?

If you submitted a ticket via the ‘Support’ link above/below, and did not receive the near-immediate automated response, you can peruse the Sticky, FAQ, above for tips about ‘Not Receiving Our Emails’.

If you did not submit a ticket via the ‘Support’ link, you will need to do so.

Did your son try to activate his Serial Key in the Guild Wars client, after downloading said client?

Good luck.

If not done already, try submitting the serial key in the account settings on the guild wars 2 website.

I got an auto response from the support ticket, I just hoped someone might have an answer. I was hoping I was just doing it wrong but I don’t think so. I tried submitting the serial key on gw2 website but it just says it’s an invalid code.

Thanks though!

No, you have to do it in the GW client. Do make sure your son uses a different email address than the one associated with his Guild Wars 2 account.

The CS Team will assist you once your ticket makes its way through the queue.

Good luck.

If u want the GW2 and GW1 accounts to be linked, for HoM points, the email addresses (login name) need be the same.

If u got a mention that the key is invalid, how sure r u that got a really valid code!?

Edit: maybe its bad timing, found other current topic here about an issue with GW1.
Perhaps that causes your problem aswell
https://forum-en.gw2archive.eu/forum/support/bugs/Removal-of-God-Walking-Amongst-Mere-Mortals/first#post6272609

You can only link accounts after a Guild Wars account has been created. You can’t create a Guild Wars, or Guild Wars 2 account using an email address already in use. Thus, the two accounts, at creation, can NOT use the same email address.

I filed a support ticket requesting more information on how accounts are supposed to be linked now, assuming a GW2 account was created first. I can’t imagine that “file a support ticket” is the correct option for everyone who wants to try out the original game. Does anybody have any other official info?

mdoucet.8735:

I filed a support ticket requesting more information on how accounts are supposed to be linked now, assuming a GW2 account was created first. I can’t imagine that “file a support ticket” is the correct option for everyone who wants to try out the original game. Does anybody have any other official info?

Here is the official information on linking accounts. If you have difficulties, you can contact the CS Team for assistance.

https://help.guildwars2.com/entries/28147506-Guild-Wars-Accounts-Their-Effect-on-Guild-Wars-2

Good luck.

mdoucet.8735:

I filed a support ticket requesting more information on how accounts are supposed to be linked now, assuming a GW2 account was created first. I can’t imagine that “file a support ticket” is the correct option for everyone who wants to try out the original game. Does anybody have any other official info?

Its not required to link accounts to play GW1.
Linking a GW1 and GW2 account is only required to use GW1 HoM related rewards in GW2.

Inculpatus cedo.9234:

Here is the official information on linking accounts. If you have difficulties, you can contact the CS Team for assistance.

https://help.guildwars2.com/entries/28147506-Guild-Wars-Accounts-Their-Effect-on-Guild-Wars-2

Thank you for the information! There’s some useful information at that page, though the information about linking your accounts is outdated. Now you link your accounts via an option at the bottom of the Game Content section of the My Account page. I’ve documented this process here if anyone has further questions: http://steamcommunity.com/sharedfiles/filedetails/?id=238445792#352781

Thanks again!

Yeah, I’ve posted and sent some PMs about the Knowledge Base being out-of-date, but….

Still, someone asked for the ‘official’ info, so I posted what there is. /shrug