I think I know where my weapons have gone.

I think I know where my weapons have gone.

in Account & Technical Support

Posted by: ESKan.6782

ESKan.6782

So the patch notes mention this: “Fixed a bug where equipment would get destroyed when unequipped while encumbered.”

Some weeks earlier I submitted a ticket about some weapons I had lost: a Ghastly Mace and the focus The Bard. Figuring I had accidentally sold them or some shady figure was busy doing things to my account, I changed my password and sucked it up.

However, it turns out that in all likelyhood it was not my fault that my weapons bailed on me, but it was a bug. Can my items be restored in any way?

My first post: https://forum-en.gw2archive.eu/forum/support/bugs/Disappearing-items-2/first#post1586006

[PD] – Far Shiverpeaks.
Nameless Inversion/Ascension/Evasion/Ruination/Impression/Perdition/Compassion/Tactician
Guild Wars 2 will be an amazing game when it’s finished. Compare Prophecies to EotN!

I think I know where my weapons have gone.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I cannot tell that this bug fix and your situation are in parallel, and I believe we cannot retroactively correct this by giving you items. However, you’re welcome to discuss this with contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet