I transfered to Sea of Sorrows, confused.

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Kam.4092

Kam.4092

I bought the 1800 gems I thought I needed, but the gems never went through?

Did I end up not needing to buy them then?

None were removed after I transferred. Is this an error, and it takes time for them to spend?

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Kam.4092

Kam.4092

I guess I’ll just hold onto the gems until my ticket gets answered.

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Figlilly.3907

Figlilly.3907

Are you sure you transferred? You may have just guested.

I have transferred worlds a few times and the gems always get taken out immediately. Maybe you got lucky and got a freebie.

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Kam.4092

Kam.4092

I did transfer, it says so when I mouse over it, and when I log in it shows the gems.

Attachments:

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Kam.4092

Kam.4092

Here it shows the gems still

Attachments:

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Kam.4092

Kam.4092

Are you sure you transferred? You may have just guested.

I have transferred worlds a few times and the gems always get taken out immediately. Maybe you got lucky and got a freebie.

It’s not a freebie if it was an error. This is something that they need to sort out so they get the right transaction. Right now it basically says I transferred for free, when I didn’t

I just need the 1800 gems deducted from the total. I am confused as to why it wasn’t.

(edited by Kam.4092)

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Figlilly.3907

Figlilly.3907

I suggest you contact Customer Support. At least then you can rest assured that you have done the right thing and that the gems will not be taken out at an inopportune time.

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Kam.4092

Kam.4092

I suggest you contact Customer Support. At least then you can rest assured that you have done the right thing and that the gems will not be taken out at an inopportune time.

Yeah I have one up. Was just wondering if someone had had similar things happen to them

(edited by Kam.4092)

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I notice you have only one character. Did you, perhaps, upgrade a Play4Free account to a paid account? That action entitles an account to one free transfer. It would explain the ‘free’ transfer.

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Kam.4092

Kam.4092

I notice you have only one character. Did you, perhaps, upgrade a Play4Free account to a paid account? That action entitles an account to one free transfer. It would explain the ‘free’ transfer.

I did. Is that the reason lol?….
I did not know this

Well. I got that as a reply from a Support Ticket. I do have HoT though. I went from Sorrow’s Furnace to Sea of Sorrow’s

The support ticket said I did not have access to HoT though.

This is all confusing ._.

(edited by Kam.4092)

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

At least you know you aren’t ‘cheating’ the system. As long as the ‘Game Content’ (or whatever the tab is called) in ‘My Account’ shows you have Heart of Thorns, I would not worry about it.

Glad you got it solved. Happy adventuring! =)

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: Kam.4092

Kam.4092

At least you know you aren’t ‘cheating’ the system. As long as the ‘Game Content’ (or whatever the tab is called) in ‘My Account’ shows you have Heart of Thorns, I would not worry about it.

Glad you got it solved. Happy adventuring! =)

I don’t know if it’s solved or not though xD

Should know tomorrow hopefully

I transfered to Sea of Sorrows, confused.

in Account & Technical Support

Posted by: zerorogue.9410

zerorogue.9410

Was this originally a free account? Free accounts get one free server transfer after buying the game.