Guild Wars 2 Forum - Account & Technical Support

I want to buy gems online.

You’d think that would be easy, right?
Wrong. I input all my card information and at the end I am told something to the effect of the game not being able to verify my card. The card has a high credit limit, and a low balance. I tried a different card. I got the same message. The only thing I can think of is that the card is Canadian, and I’m down in the US, where I spend more than half my year. It’s not like this is the first time I’ve used these cards to buy things for my Guild Wars games. I want this fixed. I don’t WANT to have to trek all the way over to WalMart to get my gem,s so I can take advantage of the sale on bank tabs.

Maer

I want to buy gems online.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I think you are right. The disparity between your card’s address and you location is a cause of concern, as it’s a common element in stolen CC’s. I’m confident you’re legitimate! But to clear this up — and thank you for wanting to buy gems and support our game — I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I want to buy gems online.

in Account & Technical Support

Posted by: RobinInSeoul.4150

RobinInSeoul.4150

I have the same problem – US card, I live in Korea. I just use PayPay to buy gems.

“Always be yourself . . . unless you suck.”

I want to buy gems online.

in Account & Technical Support

Posted by: bjorn.8521

bjorn.8521

gale i am trying to use my bank debit card and its not letting me.i talked to support and they keep saying i have a flag on my account i dont know why but please can you fix the problem for me.

I want to buy gems online.

in Account & Technical Support

Posted by: Arrelaine.5692

Arrelaine.5692

I actually can’t use my debit card, or my husband’s. My husband can use it for his account just fine. Luckily we have paypal.