Important mail has disepeard

Important mail has disepeard

in Account & Technical Support

Posted by: Alcatraz.9206

Alcatraz.9206

hi,

i’ve got a serious problem : i got a mail from the guild wars 2 custommers support with a compansation for the item(s) that i didn’t got after completing the lost shores event some months ago. I logged in in my account some moments ago and got 5 mials. I didn’t noticed that my mail box was full and in the mail was written that we had to change to another character to get the items on that other character. I changed via log out and character select and see that my mails were gone. I want my reward so badly that I ask you if there is a way i can get my mail back or at least the item that was send with it? (the item was a karka chest) I am very greatfull if someone could help me.

thanks for your time,
greets,

Tim

Important mail has disepeard

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Please update your ticket and discuss this with the agent who helped you previously.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Important mail has disepeard

in Account & Technical Support

Posted by: Alcatraz.9206

Alcatraz.9206

hi Gail Gray,

thanks for replying, but that’s another problem than, i didn’t got helped by anyone, i just recieved it and in the mail was written that it was the compansation for the items i didn’t got as reward for the lost shores event…

i understand your point, but i didn’t got any help from a particulary agent, i do wish to speak with one of them, but i can’t find any e-mail adress…

Thanks for replying and greets,

Tim

Important mail has disepeard

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Ok, then you can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. The thing is, that compensation was sent out a few months ago, and I believe that the team cannot send another one at this late date.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Important mail has disepeard

in Account & Technical Support

Posted by: Alcatraz.9206

Alcatraz.9206

Ok, thanks, I find it wierd (than why i got it only now), but realy thanks/