In game report-no confirmation?

In game report-no confirmation?

in Account & Technical Support

Posted by: Arikyali.5804

Arikyali.5804

Is there any confirmation sent when you submit a report ingame? I sent a report earlier, and was hoping to at least get a message that verified that it went through. I wouldn’t know if it did or not. I didn’t want to spam the report button to find out.

In game report-no confirmation?

in Account & Technical Support

Posted by: Turamarth.3248

Turamarth.3248

No

Brandar – Kodash [DE]
[SPQR]

In game report-no confirmation?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I believe it states right on the in-game report form that you will get no response whatsoever. It does, however, acknowledge your report with a message something like: Thank you for submitting this report….or….Your report has been submitted.

So, no, no confirmation (other than the above) when using that particular reporting system.

(edited by Inculpatus cedo.9234)

In game report-no confirmation?

in Account & Technical Support

Posted by: Arikyali.5804

Arikyali.5804

I see, that’s fine then. Thanks.

In game report-no confirmation?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

It’s very considerate of you to ask about this rather than overusing the report button, so thanks!

In-game reports do not receive any sort of response. More importantly, I think, they do not create a ticket for a player. So in-game reports really are used only for certain in-game issues: bugs, chat violations, offensive names, that sort of thing. The reasons are listed in the pop-up that appears when you click “Report.” Reports are reviewed 24/7/365 and are acted upon quite promptly in cases of, for instance, chat violations or an offensive name. (Bug reports are handled differently.)

Other things — pretty much anything that requires an agent to review your account — must be submitted through a ticket and you will get a response to that ticket, first an automatic “We got your ticket” response and from then on, responses from a live human being. (Ever so much better than a dead human being, come to think of it. )

So please use in the in-game system for bugs and the other types of issues listed on the report interface, and submit a ticket (click “Support” above and then “Submit a request” on the linked page) for situations involving your account, billing questions, and that sort of thing.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

In game report-no confirmation?

in Account & Technical Support

Posted by: islarose.7356

islarose.7356

Thank you for clarifying Gaile, I had been opening tickets in-game, as opposed to tickets through the website.

In game report-no confirmation?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Gaile Gray.6029:

Snip

Other things — pretty much anything that requires an agent to review your account — must be submitted through a ticket and you will get a response to that ticket, first an automatic “We got your ticket” response and from then on, responses from a live human being. (Ever so much better than a dead human being, come to think of it.’
:D )

.

Ummm is this where ANet is admitting they have undead minions of Zhaitan working for them, they are just not allowed to work in support? O.o

Hmmm maybe I better make a thread about this in the Discussion forum. :P

(edited by Astral Projections.7320)

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