Q:
Inappropriate Language and Harassment
A:
If you reported them in the game, that should take care of it. If you’d like to provide a more in-depth report, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Time, date, character name(s), will help with that report.
And we review the chat carefully and unless you were “egging someone on” with inappropriate chat on your side, or unless you lost your temper and engaged in offensive chat yourself, it should sort out just fine.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Anet don’t like harassment, so they will act if they have prove of it. Reporting such people is the right thing to do. Those have to be removed from the game in order to protect other players.
Don’t forget, there are kids who play here too. We have to do our best to protect them from such crowds.
One of the strongest features of this game is enforcement of the ToS. Regardless of everything else in the game, witnessing actual enforcement of standards is priceless. I hope it never changes. For those of us who were middle-aged when the whole MMO genre became popular, this game is like a civilized breath of fresh air.
Thanks Gaile, Michael and LeCreaux. Gaile, I did nothing to retaliate and did not “egg the person on”, so I suppose things should sort themselves out.
Yes, that’s great, Desova. The team will be able to review and resolve as appropriate. Thanks!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet