Guild Wars 2

I incorrectly activated the add-on Heart of Thorns. Think created a new account instead of to improve your. Wrote a ticket, but so far there is no response.
What to do in this case?
ticket #1872730

Wait for response to ticket all you can do.

Who received the answer from technical support?
Now how much time this takes?
The third day of silence.

Odnako.7456:

Who received the answer from technical support?
Now how much time this takes?
The third day of silence.

The CS Team usually allows themselves up to 72 hours to respond. Due to the overwhelming influx of tickets from issues recently (the launch, P4F), the Team may respond more slowly; up to 7 days now.

You should have received the almost immediate automated ‘Thank you for your inquiry’ response, though. If not, you can check the pertinent Sticky above in the FAQ thread.

Good luck.