Install Problem PLEASE Help...

Install Problem PLEASE Help...

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Posted by: Xingba.4387

Xingba.4387

So I’ve just bought the game and when I try to install it I get to the login screen in the launcher but at about 10-50 mb of donwloaded files(varies) the launcher just closes with no error message or anything. I’ve tried many things found on this forums to no avail. My specs are these:

Microsoft Windows 7 Home Basic
Intel® Core™ i5-2450M CPU @ 2.50GHz
Intel® HD Graphics 3000
4GB RAM

Also here is my GameAdvisor file and a screenshot of around the time it closes.
Thanks.

Install Problem PLEASE Help...

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Posted by: Xingba.4387

Xingba.4387

Is there someone from tech support around?…

Install Problem PLEASE Help...

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Posted by: Caedmon.6798

Caedmon.6798

You wont get a straight answer from tech support here,you’l need to make a ticket for that.

https://help.guildwars2.com/anonymous_requests/new?ticket[ticket_form_id]=12686

Install Problem PLEASE Help...

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Posted by: Xingba.4387

Xingba.4387

Thanks, Caedmon, I hope they can help me fix the problem soon.

Install Problem PLEASE Help...

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Posted by: sobe.4157

sobe.4157

I dont think you will be able to play the game :/

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Install Problem PLEASE Help...

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Xingba,

I’d start with an MSCONFIG as you have a lot of applications enabled in the background. Should that not resolve the issue for you, I’d like for you to try the following steps:

1. Navigate to your Guild Wars 2 folder, which by default would be C:\Program Files(x86)\Guild Wars 2.
2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).
3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”
4. Rename this shortcut to “Guild Wars 2 Admin Mode.”
5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”
6. Click the “Compatibility” tab.
7. Checkmark “Run this program as an Administrator.”
8. Click “Ok.”

Once completed, let’s go ahead and repair the new installation location:

1. Right-click on “GW2.exe” and select “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Repair.”
3. Right-click on this shortcut and select “Properties.”
4. Edit the “Target” line to include -repair at the end. Note: Please make sure -repair is outside of the quotes
-- Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
-- Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”
5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 5 again.
6. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, double click on “Guild Wars 2 Admin Mode” to launch the game.