Installation Problems

Installation Problems

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Posted by: Corso.6283

Corso.6283

Hi all! Today i bought GW2, and i’m trying to intall game, but i can’t:

When i run ‘’Gw2.setup.exe’‘, it starts to download, but when it finishes, nothing came to screen, and i can’t procede with game installation, it simply ends.

I try all of things in wrote in the guide like:
- turn off all firewalls and all antivirus protections
- Run file as administrator
- run file downloaded by official website

I am registered to the website and i create my account with secret code, i have all of system requirements to play game, my dvd reader is ok, cd is perfect.

Someone can help me?

thanks

Installation Problems

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Posted by: kirito.4138

kirito.4138

Try steps in Part 3.4

http://www.twitch.tv/kirito4138
The only exclusive skyhammer stream

Installation Problems

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Posted by: Corso.6283

Corso.6283

I have a windows xp professional with service pack2
processor is ok
ram is ok
video card is radeon 9550. Not the top but they tell me that it’s ok
25GB available on HD (More thatn 100 GB)

Installation Problems

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi Corso – If you’re using a Radeon 9550 this is likely due to the fact that your graphics card does not meet the minimum requirements. In some situations players can still install if their card fails min specs, but only if their processor exceeds the minimum requirements. If all other hardware on your system barely meets and your graphics card fails, you will be unable to complete the client installation.

Installation Problems

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Posted by: Corso.6283

Corso.6283

Thanks for replies!
So you think that problem is due to video card?

Installation Problems

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

More than likely it is due to your video card just judging from the symptom’s you have described in addition to the system specs you have provided.

Installation Problems

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Posted by: Corso.6283

Corso.6283

Ok thank you, now i’m talking with online support within test made with gameadvisor… So i will wait a few days, then try with a new video card.