Installation "serious error"

Installation "serious error"

in Account & Technical Support

Posted by: austeypoo.5892

austeypoo.5892

After trying to download the client, i get an error message there was a serious error and that i need to send a report for help on how to fix it. It has been a couple weeks now and still no response..
—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be written
App: Gw2.exe
Pid: 13376
Cmdline: -allowInstall
BaseAddr: 00F00000
ProgramId: 101
Build: 38057
When: 2014-09-04T02:40:23Z 2014-09-03T19:40:23-07:00
Uptime: 0 days 0:00:09
Flags: 0
*--> System <—*
Name: NEBUCHADNEZZAR
IpAddr: 192.168.43.138
Processors: 4 [GenuineIntel:6:5:1]
OSVersion: Windows 6.1 (64 bit)
—> System Memory <—
Physical: 3663MB/ 6024MB 60%
Paged: 10231MB/13263MB 77%
Virtual: 3759MB/ 4095MB 91%
Load: 39%
CommitTotal: 3032MB
CommitLimit: 13263MB
CommitPeak: 11675MB
SystemCache: 3652MB
HandleCount: 46719
ProcessCount: 103
ThreadCount: 1917

—> Process Memory <—
Private: 117MB
WorkingSet: 117MB
PeakWorkingSet: 121MB
PageFaults: 144654

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16520 (64/32-bit compatible)]

—> Thread 0×3638 <—

—> Trace <—
—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
—> DirectX Device Info <—
VendorId = 0×8086
DeviceId = 0×0a16
Version = 9.18.0010.3165
Description = Intel® HD Graphics Family
Compat = 0×00000040
VidMem = 1792 MB

Installation "serious error"

in Account & Technical Support

Posted by: austeypoo.5892

austeypoo.5892

Also, i have tried running as admin, compatibility modes, turning off firewall, and putting it in the x86 folder

Installation "serious error"

in Account & Technical Support

Posted by: Hannelore.8153

Hannelore.8153

You don’t need to install GW2, just put Gw2.exe/.dat somewhere and run it. However make sure that you have write permissions to the directory it is in.

Daisuki [SUKI] LGBT-Friendly Guild Leader | NA – Jade Quarry
I’m usually really sweet… but this an internet forum and you know how it has to be.
/i’m a lesbiab… lesbiam… less bien… GIRLS/

(edited by Hannelore.8153)

Installation "serious error"

in Account & Technical Support

Posted by: austeypoo.5892

austeypoo.5892

You don’t need to install GW2, just put Gw2.exe/.dat somewhere and run it. However make sure that you have write permissions to the directory it is in.

I don’t need to install the game to play it? Also i don’t have the Gw2.exe file i only have a Gw2setup.exe file.

Installation "serious error"

in Account & Technical Support

Posted by: Valandil Dragonhart.2371

Valandil Dragonhart.2371

Thread needs a forum redirect.

The old-school Arrow-Key warrior.
“Obtaining a legendary should be done through legendary feats…
Not luck and credit cards.”

Installation "serious error"

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If your graphics card is not capable of running the game, it won’t install properly. Which Intel HD Graphics series do you have?

Also, if you submitted a request through the webform to Tech CS, and received no response, check your junk/spam folders. You can read the pertinent Sticky, ‘Not Receiving Our Emails?’ and, you can post your ticket number in the appropriate Sticky, ‘Tickets for Review’ over in Account Issues after exhausting all other avenues.

Good luck.

(edited by Inculpatus cedo.9234)

Installation "serious error"

in Account & Technical Support

Posted by: austeypoo.5892

austeypoo.5892

If your graphics card is not capable of running the game, it won’t install properly. Which Intel HD Graphics series do you have?

Also, if you submitted a request through the webform to Tech CS, and received no response, check your junk/spam folders. You can read the pertinent Sticky, ‘Not Receiving Our Emails?’ and, you can post your ticket number in the appropriate Sticky, ‘Tickets for Review’ over in Account Issues after exhausting all other avenues.

Good luck.

I see.. Well I was able to download it on my small crappy Asus Eee seashell series notebook (which is, in short, a peice of scrap metal) with horrible specs, I can’t imagine that having a better graphics card than my Acer Aspire?

Installation "serious error"

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

No idea. What are the graphics cards for each? Intel HD Graphics must be series 3000 or better.

Installation "serious error"

in Account & Technical Support

Posted by: austeypoo.5892

austeypoo.5892

No idea. What are the graphics cards for each? Intel HD Graphics must be series 3000 or better.

The intel is Intel HD family and the notebooks is AMD Radeon 6250

Installation "serious error"

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Yes, I realize it is the Intel HD family of graphics cards. But which one?

Installation "serious error"

in Account & Technical Support

Posted by: austeypoo.5892

austeypoo.5892

Yes, I realize it is the Intel HD family of graphics cards. But which one?

It doesn’t say in device manager.

Installation "serious error"

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Then type dxdiag in the start (Search programs and files) menu. That will tell you which graphics card you use.

Installation "serious error"

in Account & Technical Support

Posted by: Substance E.4852

Substance E.4852

Try this before mucking around with anything else. You may very well have a corrupted file causing the game to crash immediately on launch.

https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client

Set it up and then go make a pot of coffee or put on a movie because it will take a while but it will fix any damaged code in the .dat file.

Connection error(s) detected. Retrying…

Installation "serious error"

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Posted by: austeypoo.5892

austeypoo.5892

Try this before mucking around with anything else. You may very well have a corrupted file causing the game to crash immediately on launch.

https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client

Set it up and then go make a pot of coffee or put on a movie because it will take a while but it will fix any damaged code in the .dat file.

That might work, if I had a Gw2.exe file to do it with. I only have a file that says Gw2setup.exe. I don’t have a game client yet. I haven’t corrupted anything because i have uninstalled it correctly and reinstalled multiple times.

Installation "serious error"

in Account & Technical Support

Posted by: austeypoo.5892

austeypoo.5892

Then type dxdiag in the start (Search programs and files) menu. That will tell you which graphics card you use.

Did it, and it says the same thing. No numbers just “Intel® HD Graphics Family” in every category. It’s a median card according to a benchmark website i found.

Installation "serious error"

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Your best bet is to post over in Tech Support (I see you deleted your thread there) and submit a Tech Support ticket to CS.

Good luck.

Or…just thought of this…copy your .dat file from your Asus Eee computer and place it in a GW folder on this computer. Should save time, as well. =)

(edited by Inculpatus cedo.9234)

Installation "serious error"

in Account & Technical Support

Posted by: austeypoo.5892

austeypoo.5892

Your best bet is to post over in Tech Support (I see you deleted your thread there) and submit a Tech Support ticket to CS.

Good luck.

Or…just thought of this…copy your .dat file from your Asus Eee computer and place it in a GW folder on this computer. Should save time, as well. =)

Hmm okay, well how would i go about copying it from one computer to the other?
Also, would i just create a new empty folder and name it guild wars 2, since i have no game content downloaded yet?

Installation "serious error"

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Posted by: orgraal.9856

orgraal.9856

just copy and paste the whole gw2 folder

Installation "serious error"

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Posted by: Feirlista Xv.1425

Feirlista Xv.1425

I looks to me that this might be that you don’t have enough free memory on your system looks like you have to much stuff running in the background or you have some virus that is eating up your memory free up some memory the game need a least 3 gb of ram to run.

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

Installation "serious error"

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Posted by: abomally.2694

abomally.2694

—> System Memory <—
Physical: 3663MB/ 6024MB 60%
Paged: 10231MB/13263MB 77%
Virtual: 3759MB/ 4095MB 91%
Load: 39%
CommitTotal: 3032MB
CommitLimit: 13263MB
CommitPeak: 11675MB <—- HUGE amount of peak memory usage
SystemCache: 3652MB
HandleCount: 46719
ProcessCount: 103 <—- HUGE amount of background processes running
ThreadCount: 1917

A good start would be to eliminate the possibility of software conflicts with GW2 (and lower the high amount of RAM usage). You can use MSCONFIG to do this.

More info here:

http://netsquirrel.com/msconfig/msconfig_win7.html