Instant Crash - Error c0000005 because W7 SP1
in Account & Technical Support
Posted by: xenomorph.5321
in Account & Technical Support
Posted by: xenomorph.5321
1. i cannot start my client
2. i cannot start my backup client
3. a fresh downloaded downloader downloads a new version and crashes
why? i installed service pack 1 for windows 7 x64 home
fix: nothing but revert to old version and dont install sp1
i did this two month ago, not doin it again.
maybe windows 8 can fix it.
other things i tried:
combatibility mode
admin mode
driver update
checked writing permissions.
in Account & Technical Support
Posted by: xenomorph.5321
—> Crash <—
Exception: c0000005
Memory at address 9ced704c could not be read
App: Gw2.exe
Pid: 7288
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16130
Module: d3d9.dll
When: 2012-11-30T11:30:39Z 2012-11-30T12:30:39+01:00
Uptime: 0 days 0:00:04
Flags: 0
—> System <—
Name: EVE-PC
IpAddr: 192.168.0.37
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)
—> System Memory <—
Physical: 5574MB/ 8072MB 69%
Paged: 12153MB/16142MB 75%
Virtual: 3055MB/ 4095MB 74%
Load: 30%
CommitTotal: 3989MB
CommitLimit: 16142MB
CommitPeak: 4149MB
SystemCache: 1924MB
HandleCount: 27398
ProcessCount: 88
ThreadCount: 1049
—> Process Memory <—
Private: 861MB
WorkingSet: 63MB
PeakWorkingSet: 63MB
PageFaults: 195149
—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:03
—> World State <—
<WorldState />
[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]
—> Thread 0×197c <—
—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6738
Version = 8.17.0010.1151
Description = AMD Radeon HD 6800 Series
Compat = 0×00000000
VidMem = 1008 MB
sounds like a bad memory according to the crash report…weird that this only happens on sp1
did you run a windows update right after installing sp1?
maybe some HDD issue, since you running 4GB of virtual RAM – try disabling virtual RAM…you have 8GB of physical RAM anyways
in Account & Technical Support
Posted by: xenomorph.5321
is this kind of bad memory covered by warranty?
i build a whole new pc for gw2
only a few hours befor gw2 launched i installed a fresh windows 7 x64 home premium
windows updates came in one after other and i spend more time playing than updating.
at one point sp1 appeared in the update list but i didnt install it for some more days…
at one day i decided its time to install it.. already then gw2 didnt work anymore.. i submit a bug report and revert to old windows.. lucky me it worked after that… so whenever new updates came out i had to deselect sp1 so it wouldnt install.
now i think its time, i installed a bunch of other things and sp1 is a must-have… but gw2 is not working with it… i wanted to buy w8 today but my cc has some issues…
i really dont think i have bad memory.
using corsair vengeance. but just in case ill check …
i did run more updates after sp1.. i think 4 hotfixes
hdd issue, hm maybe, i know there is a new firmware for my ssd
but why only guildwars, everything else is fine for now…
disabled virtual memory.. no changes..
in Account & Technical Support
Posted by: xenomorph.5321
i further upgraded to windows 8 now
game is working again luck!?
My PC i5 2500k @4.4GHz, Corsair H100 CPU cooler with 4x 110CFM fans in push/pull, ram 16GB 2133MHz down clocked to 2000 for tighter timings. 6970 @ 950/1425 x2, Samsung 830 SSD x2 64 and 256GB, 1TB SB HDD. GB Z68 MB, TX 850 PSU, Corsair C70 case, 3x Acer 24" 1080p and a pansonic 22" LCD TV monitor, Windows 7 HP, everything installed and setup by me. I have never had a single problem with the game so I would say your bandaide was just that.
(edited by zerk.9701)
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