Invalid Account Name

Invalid Account Name

in Account & Technical Support

Posted by: Blur.3465

Blur.3465

Greetings!
This morning after the update I tried to log in as usual and I got the “Invalid Account Name” window, with “Recover Account” under it…I thought it was a bug or something, so I tried to log in again a few times..but it did not work…so I went to recover the account, typing all the necessary information and once I did that it just said “Error”…I tried to log into my account again, and it worked. Just in case, I reset my password…
I would like to know if this is issue with my account? Was someone trying to suspend/hack me? Or is it server bug, technical bug?
I checked the log-in history on my account, no one else tried to log into my account and neither did I get the authorization e-mail about it.
I can’t relax until I am certain about this…thank you in advance!

Feanor

Invalid Account Name

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Greetings!
This morning after the update I tried to log in as usual and I got the “Invalid Account Name” window, with “Recover Account” under it…I thought it was a bug or something, so I tried to log in again a few times..but it did not work…so I went to recover the account, typing all the necessary information and once I did that it just said “Error”…I tried to log into my account again, and it worked. Just in case, I reset my password…
I would like to know if this is issue with my account? Was someone trying to suspend/hack me? Or is it server bug, technical bug?
I checked the log-in history on my account, no one else tried to log into my account and neither did I get the authorization e-mail about it.
I can’t relax until I am certain about this…thank you in advance!

I’ve never heard of this before; sounds like a bug. If you want to check the security of your account, you would need to speak to Customer Support. We can’t do that from the forums. To be safe, you can runs scans, and change the passwords to your game account and associated email address. Good luck. =)

Invalid Account Name

in Account & Technical Support

Posted by: Blur.3465

Blur.3465

Thank you for your response!
I have contacted the support, yet I did not get the answer I wanted to hear.
It appears to be a bug…since if anyone entered my account I should have been notified via IP logins or e-mail authentication…
“Invalid account” must mean that someone changed it, but after 4th try I logged in without troubles.
Changed the password and it’s working properly…
I just hate it when things like this happen…gives me a heart-attack!
Sincerely hope it’s a bug…
Even when I was checking errors list on Wiki, I did not come across the error which just said “Invalid Account Name”…since it’s normally “Invalid Account name or Password”…

Feanor

Invalid Account Name

in Account & Technical Support

Posted by: Atomic.7413

Atomic.7413

this same thing is happening to me and it wont let me change my password

Invalid Account Name

in Account & Technical Support

Posted by: Blur.3465

Blur.3465

I got the e-mail from support team, they reset my password.
I suggest you contact them Atomic…
Though I am finding it incredibly odd how it reports that error…even if no one entered nor tried to hack my account…

Feanor

Invalid Account Name

in Account & Technical Support

Posted by: Atomic.7413

Atomic.7413

I send them a ticket and has been like 5-6 hours what is wait time