Guild Wars 2 Forum - Account & Technical Support

Is there a delay after changing password

I used the Support Account Password Assistance and reset my password but I still can’t log in to the game, I get an error message. No way i’m typing the wrong pw in.

Chere Migonne, 80 Mesmer
Couillon, 80 Warrior
Sanctum of Rall: Krewe of Misfits (KOM)

Is there a delay after changing password

in Account & Technical Support

Posted by: Therxran Acero.3740

Therxran Acero.3740

My suggestion when you get logged in is check your characters and the bank… the same thing happened to my wife’s account yesterday and it turns out she was hacked.

Is there a delay after changing password

in Account & Technical Support

Posted by: podnah.2896

podnah.2896

ok, not sure what is going on but I changed my pw again and it’s still a no go. I don’t have my serial code either.

Chere Migonne, 80 Mesmer
Couillon, 80 Warrior
Sanctum of Rall: Krewe of Misfits (KOM)

Is there a delay after changing password

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you, and will find a way to do so even if you do not have your serial code (as long as account ownership is not in conflict/dispute).

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet