Is this REALLY necessary?

Is this REALLY necessary?

in Account & Technical Support

Posted by: Red Raven.7824

Red Raven.7824

Hello, I was wrongly flagged for an “inappropriate” Character name recently.

I contacted support about it and finally got a response today. The GM that responded had admitted the fault of my name being flagged and requested my Character’s current name, to then clear it and let me have my original name back.

3 hours later I get a message in the middle of a sPvP match stating that my accout has been suspended and that I will be booted from my current play session until further notice. I thought to myself that, “Oh, they must be clearing up the name for me.” and I try logging in 5 min later, to only realize that I’ve been slapped with a 72 hour ban.

What is going on and please tell me why this is happening.

Ashkandhi Champion Legionnaire
Skull n’ Bones sPvP Build
BLACKGATE BEST GATE

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in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Please post your ticket number.

Cause this will need to be looked at.

Is this REALLY necessary?

in Account & Technical Support

Posted by: Red Raven.7824

Red Raven.7824

#217244

15 chars

Ashkandhi Champion Legionnaire
Skull n’ Bones sPvP Build
BLACKGATE BEST GATE

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in Account & Technical Support

Posted by: Red Raven.7824

Red Raven.7824

Okay, it seems that my account ban has been lifted!

Ashkandhi Champion Legionnaire
Skull n’ Bones sPvP Build
BLACKGATE BEST GATE

Is this REALLY necessary?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Found this ticket. I asked an agent to take a look and there was a lapse between the name uncensoring and the removal of the suspension. You should be good to go now. We’re sorry for this error.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Found this ticket. I asked an agent to take a look and there was a lapse between the name uncensoring and the removal of the suspension. You should be good to go now. We’re sorry for this error.

Update: Hooray for cross-posting. Glad you could confirm that all is well!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Wow, that might have been the fastest ever!

Awesome