Is this email really from Arenanet?

Is this email really from Arenanet?

in Account & Technical Support

Posted by: Lacrosse.5790

Lacrosse.5790

I received an email from: noreply@guildwars2.com

A log-in attempt from the following location is currently awaiting your authorization.

Address: 113.25.29.129
City: Yuci
Region: 24
Country: CN

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=(Bunch of random numbers after this, I don’t want to post the exact link)

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

Is it safe to click the link?

Is this email really from Arenanet?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I received an email from: noreply@guildwars2.com

A log-in attempt from the following location is currently awaiting your authorization.

Address: 113.25.29.129
City: Yuci
Region: 24
Country: CN

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=(Bunch of random numbers after this, I don’t want to post the exact link)

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

Is it safe to click the link?

Are you located in China? Didn’t think so. So don’t click the link!

I can look into the source of this email — I sense it is from us. But the prompt is not coming from us, or from you, correct? It’s coming from someone who’s trying to steal your account. So please follow the instructions: If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management. (And that’s account.guildwars2.com.)

Thanks for asking. Be safe!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Is this email really from Arenanet?

in Account & Technical Support

Posted by: Lacrosse.5790

Lacrosse.5790

But the email is saying if this login was NOT me, then I need to click the link and change my password, because it is saying someone from china logged in with my account.

So do I want to click the link and change my password? And is that a legit ArenaNet email account?

IDK what to do, click the link or not?

Is this email really from Arenanet?

in Account & Technical Support

Posted by: quacthulhu.2546

quacthulhu.2546

Can’t you read? only click the link if you want to authenticate that attempt.

If it’s not you, go to the official site (guildwars2.com) and log into your account there, and change your password immediately

If you’re not sure about your IP address, check whatismyip.com or run ipconfig on your computer’s command prompt

Character Slot avoided Riot.
- – - — -- — – - -

Is this email really from Arenanet?

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Posted by: Lacrosse.5790

Lacrosse.5790

Ahh my bad sorry, so worried about the subject of the email, I thought it wanted me to click there to change my password. Sorry, and thanks

Is this email really from Arenanet?

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Posted by: quacthulhu.2546

quacthulhu.2546

It’s a good idea to change up your password if you’re ever in doubt, anyway. Afraid to forget? Write it down and keep it in a secure spot at home. The recent blog post gave out the numbers; most of the hacking attempts are from pre-hacked, recycled passwords (i’d be willing to bet a LOT came from the blizzard hack), so just using a good password that’s very specific to this game alone will cut your chances.

Character Slot avoided Riot.
- – - — -- — – - -

Is this email really from Arenanet?

in Account & Technical Support

Posted by: DJRiful.3749

DJRiful.3749

Change you password right now ASAP!

Stormïe ~ Tarnished Coast | My little monster <3 – http://valid.canardpc.com/6nbdeq

Is this email really from Arenanet?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Yes, change your password. But change it WITHOUT clicking any links. Go to account.guildwars2.com and access your personal account and change your credentials.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Is this email really from Arenanet?

in Account & Technical Support

Posted by: Evildogg.4098

Evildogg.4098

I got over 100 of these emails and then finally today they succeeded..of course I have never opened these emails but none the less we have all been around the block a few times and if we tell the truth our posts will get banned for being racist for simply saying we all know when we receive this email it is chinese bot farmers attempting to take your account…well today they succeeded on my account and stripped it absolutely clean…I got it back..went to dinner and came back and within an hour they now have it again and I cannot get in myself and of course you will get an email saying do this do that we take no responsibility and yes everything of yours is lost…they dont do what every other company in the mmo world does and go back and replace your hard earned items and in some cases like mine even items bought with cash in the store and items from my Collectors edition will not be replaced…I can only imagine since its the second time today these people have gotten into my account what is done to it this time…for the one hour I was able to get in this afternoon I had gone from level 55-59…everything I had in inventory and bank and especially well over 3000 crafting items GONE…I was in a guild and I had never joined a guild myself…I was told by that guild that I joined today at 3 and how did I learn to speak english so fast…and yet here I am again not able to log in and they win….so my suggestion is do not under any circumstances click that email…we all know its a keylogger and how they work and operate..and secondly protect your account at all costs once you get that email because they will eventually get in…they will not stop them and you will not get back anything they steal…just a harsh fact of life…and finally keep a back up game ready…your gonna need it….

Is this email really from Arenanet?

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Posted by: Crise.9401

Crise.9401

Yes, change your password. But change it WITHOUT clicking any links. Go to account.guildwars2.com and access your personal account and change your credentials.

Does the email authentication remember denied login attempts, I mean if you do click the link in such email it has the button to explicitly deny said attempt as well, so if I click that and have checked the box to remember it… does the system remember me denying access for that location?

Is this email really from Arenanet?

in Account & Technical Support

Posted by: Cheiron the Centaur.1829

Cheiron the Centaur.1829

I got over 100 of these emails and then finally today they succeeded..

If you get even one single of these emails, change your password immediately, to something that is very hard to guess and crack (the longer the better), and something that you have never, ever used before. Because that email means that hackers know your password!

Is this email really from Arenanet?

in Account & Technical Support

Posted by: Kalimni.9731

Kalimni.9731

I’m sure the almost perfect looking phishing scams are going to start making a circuit here soon too. Defiantly do NOT click the links, unless you were actually expecting to get the email.

Speaking of phishing, I just got over 300 emails about my Diablo 3 account being “hacked”… never even bought the game….