Guild Wars 2

So recent I submitted a ticket: [Incident: 120920-000445]

I then got a reply from support@guildwars2.com, asking me for the following information

• Provide any Serial Codes that may have been used to register the account.
• If you purchased this account from us and you used a credit card, please provide the last 4 digits ONLY of the credit card used.
• If you purchased this account from us and you used PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
• If you purchased this account from us and you have the Order ID number of the purchase, please provide that as well.

I just wanted to make sure that this is a legitimate request. I feel very uneasy giving away my serial code/last 4 digits of my CC, so I just wanted to make sure that this is actually legitimate and from you guys before I give any information.

Thank you for the time, and I apologize for my paranoia.

If they sent it back to you in a ticket (not email), then yes it is legitimate. I had to go through the same process to link my GW1 and 2 accounts together and they sent me the same thing. They can’t do much with the last 4 digits of your CC, and having your used serial number won’t do anything but prove you have used it already for your account. Any new user trying to use your serial code would get an “invalid serial code” error. In short, yes it’s legitimate, and I hope you still have all that stuff.