Issue requesting refund

Issue requesting refund

in Account & Technical Support

Posted by: Arlette.9684

Arlette.9684

Hey there,

I tried to submit a refund request just now and when I went and selected Purchase issue the ticket form won’t let me “Issue” further down even though it’s a required field and I can’t submit my ticket without it.

Help!

Moira Dreamweaver lvl 80 Guardian [TG], Sky Mira lvl 80 Ranger [TG]
Isle of Janthir
All is Vain

Issue requesting refund

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Hmm..it’s working for me. Have you tried a different browser? Made sure you are accessing from a PC, rather than another device? These things sometimes interfere with the site. Good luck.

Issue requesting refund

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hey there,

I tried to submit a refund request just now and when I went and selected Purchase issue the ticket form won’t let me “Issue” further down even though it’s a required field and I can’t submit my ticket without it.

Help!

If all else fails, you can submit an e-mail to Support@GuildWars2.com.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet