Guild Wars 2

I’ve had a ticket open regarding this from 08/25/2012 12:57 AM, not too long after the official pre-purchase access and, whilst I have received some responses via the support site, I’ve had the ticket closed on me once so I thought I’d mention it directly on here too.

Ticket details:

Ticket Number: #120825-004183
Character Name from Account: Charrrlie
Issue: Unable to create a character with a reserved name from Guild Wars 1 after deleting a character with the same name, receiving an error code 29:6:6:402:101, stating that the name was already in use.

I wanted to bring it up here as I know my accounts are linked, I was able to create the character but deleted him so that I could redesign him. The character was deleted, but it seems that the name itself wasn’t. This was during a period where there were multiple login server issues, and I suspect that might be a part of the issue. If so, it’s as much my own stupidity as it is anything else.

Since this time the timeframe for claiming reserved names has expired, so I am somewhat concerned about the ability to be able to use the name. As the issue cropped up during the pre-purchase access and has yet to be resolved, I hope that I will be able to claim the name, as it should still be unavailable to anyone else for the same reason it is unavailable to me.

As I mentioned above, I received a handful of responses from the Customer Services people, none of which have helped, before being informed that the information I had provided was sent on for review by the Quality Assurance team. Shortly after this, though I’m not sure when, the ticket was closed.

I suspect that this might be some automated system that closed the ticket as I didn’t respond to it, opting to wait for a response from the Quality Assurance team. I didn’t receive any notification that it had been closed, and spotted it only because I checked the support site. I did get a survey email from NCSoft asking how support had handled my issues, but it ended up in my spam bin.

I’ve re-opened my ticket but have yet to hear a response since. I understand, and support, helping people who have had their accounts hacked and that are otherwise prevented from playing the game, as they have as much right to be playing as I do. I would greatly appreciate it if someone could look into this issue though, and provide some kind of response, even if it’s just to say that it is being looked into.

I apologise for the wall of text, but I thought it would be better to sum things up here so that people have some background before deciding to look up the ticket.

Thanks in advance.

Hi Gaile,

If I had simply deleted the character and left it at that, or never created the character, I wouldn’t have opened a ticket and I wouldn’t be on here now. This all happened within hours of pre-purchase access, during the period where names were reserved for Guild Wars players, and the name was apparently in use within minutes of my deleting the character to recreate him, not 24 hours later.

The timeframe in my ticket reflects this, as the ticket was lodged within an hour of pre-purchase access, there wasn’t any time for a 24 hour period of time to have passed. The name should have been reserved for me, but it either wasn’t, or has been lost in the system somewhere.

David, you made mention of a reserved name from GW1, but those names were 2 name minimums. Those names were reserved up until one day after official launch.

Hi Smooth Penguin,

The character name in question wasn’t Charrlie, that’s one that I’ve been able to secure that is tied to my account. The name in question is a two word name, and I mentioned it in my ticket, but don’t want to mention it elsewhere in case it does become freed up… I don’t want to lose the name because I posted it on the internet after all.

To restate what I’ve experienced:

1. Created Character with name
2. Deleted Character to redesign him
3. Attempt to recreate character straight away
4. Receive error message telling me the name is in use

All within the first official hour of pre-purchase access.

I’ve had the name in question in GW1 for 6 or 7 years now, so it bears meaning to me. I had been actively playing GW1 so it should have been claimed for my account. If the name has somehow been taken by another account then there’s not a whole lot I can do about it, but it shouldn’t have been available for anyone else to use.

If it can be confirmed that the name is taken on another account I’d be annoyed, I’ve had a ticket open from the first hour of the pre-purchase access, but I’d accept it. If it’s still attached to my account though I would really like to be able to make use of it.

DavidTurner,

By chance, have you tried adding that name to your friends list in GW2? I would think you’d still be in luck if there isn’t an account tied to it (Or it gives you an error perhaps, since it may be still linked to your account?)

Elnai Organu.5346:

DavidTurner,

By chance, have you tried adding that name to your friends list in GW2? I would think you’d still be in luck if there isn’t an account tied to it (Or it gives you an error perhaps, since it may be still linked to your account?)

Members in my guild had tried before, but I hadn’t done so myself. I’ve just tried this and I’m being told that there is no player using the name in question.

DavidTurner.3095:

Elnai Organu.5346:

DavidTurner,

By chance, have you tried adding that name to your friends list in GW2? I would think you’d still be in luck if there isn’t an account tied to it (Or it gives you an error perhaps, since it may be still linked to your account?)

Members in my guild had tried before, but I hadn’t done so myself. I’ve just tried this and I’m being told that there is no player using the name in question.

Hmmm. The only temporary solution I could see if you still can’t register it is having a guildmate reserve the name, but that could cause a slew of new problems if it won’t release after 24 hours of deletion.

GaileGray.9587:

Now that I understand the timeframe of the deletion and recreation attempt, it is possible there’s a name glitch. With compromised accounts as our priority, we need to ask for extra patience with this, but it will be reviewed!

Thanks for the extra details!

Thank you for your response. I fully support getting people back in the game, it’s much more important than my issues. I was simply hoping for some kind of word that it would be looked into, as responses previously said it would be, but the events that followed those words heavily implied that nothing would happen.

Thank you for the follow-up reply on this, I greatly appreciate it.

Elnai Organu.5346:

DavidTurner.3095:

Elnai Organu.5346:

DavidTurner,

By chance, have you tried adding that name to your friends list in GW2? I would think you’d still be in luck if there isn’t an account tied to it (Or it gives you an error perhaps, since it may be still linked to your account?)

Members in my guild had tried before, but I hadn’t done so myself. I’ve just tried this and I’m being told that there is no player using the name in question.

Hmmm. The only temporary solution I could see if you still can’t register it is having a guildmate reserve the name, but that could cause a slew of new problems if it won’t release after 24 hours of deletion.

I keep trying to recreate the character anyway. The name in question was going to be my main character in the game, so I keep a slot available for trying every day, in the hopes that I can somehow get it.

Gaile’s words make me feel much more optimistic about it being resolved now. I don’t expect an immediate result, as helping people with compromised accounts is much more important than my name issue, but hearing confirmation that it will be looked into makes me feel a lot better about things.

I thought I had the same problem with a character name I used in the beta (which is also a character name I use in DCUO) being taken. But after reading the suggestion above of entering the name on the contacts list, I see that someone else liked the single-word name I came up with so much that they beat me to creating a GW2 character with it.