Sorry I have to create a linking thread, but a moderator misunderstood my request in my other post. I’m not necessarily looking for a resolution of my technical issue, I’m looking for a response as to why customer support “Gave me an incorrect answer”..
I just don’t think it is ok for support to make up answers and pass them off as facts when they don’t know the real answer.
Since Gaile seems to be the one who helps with customer service interactions I’m posting it here. (Please don’t move)
As far as I can tell, an agent gave you the correct answer, and the forums (multiple forums, in your case) aren’t really intended for housing or addressing your opinions on the matter of your response.
This is an individual technical support issue, it is not an account issue, such as access, hacking, etc. Please continue to discuss this with our Technical Support Team via your ticket. I assure you that the team has a lot of background in technical support.
Guild Wars 2 is not having issues of the nature that you’re experiencing. Yours is an individual issue where you are experiencing packet loss all the way down to the servers, as has been explained to you. They also have informed you about how you might start to address the problem. Please heed their advice.
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