Issue with the Delux HoT.
Afaik it can take a while before the gems are distributed (I believe the shop page said it can take about 4 hours or so?)
its been 3 days O.o
Might wanna contact Anet support about that then :o
As noted on the purchase page, Gems take up to 72 hours to be disbursed. If, after 4 or 5 days, you still have not received your Gems, you can contact the CS Team.
Good luck.